forward2me Recensioni

Hi, Many thanks for providing us with your feedback however after investigating your claims I see that the parcel has not been lost but returned to our company in the UK. We are currently investigating the reason for the return and one of our agents will be in touch once this has been clarified. We believe there was some issue with the import clearance and the goods could not be cleared for entry into your country from the UK. Once we have further information we will be in touch to confirm the details. Kind regards, Tracy.

Hi, Many thanks for your feedback, I'm pleased to hear that you are happy with the service and look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback however I'm sorry to hear that you are unhappy with the price paid for shipping. I can see that this was your first shipment and there could have been some savings made on the cost of shipping by using our combine and repack service, I don't believe that you took advantage of this service. When this service is chosen our warehouse team evaluate the package(s) and repack them together for shipping as efficiently as possible to ensure that you obtain the maximum value for shipping. I also noticed that you took our Protect + service, this covers your goods whilst in transit however this service is not mandatory and goods can be shipped without this cover. Since brexit at the beginning of January this year any shipments moving from the UK to an EU country can incur import duty and taxes therefore we have no control over the taxes charged on import. We have however opened a new facility in Germany where our customers who are based within an EU country can receive goods and have them delivered without incurring any import duty and taxes. This address may be more cost effective for you in future if you can source the goods you wish to purchase within the EU. I hope the above information is useful going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you. Kind regards, Tracy.