forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service we have offered, if you could contact our Customer Service email at info@forward2me.com confirming the issue we will be happy to assist you further? Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you have not received our responses to your emails however I can see that our agent Hayley contacted you at 16.45 pm UK time yesterday however there has been no response to that email. I see that you have emailed in over night and the agent will be in touch in the next couple of hours. Please be assured that our aim is to respond to emails within 24 hours and I see that we have met these expectations. I'm sorry if you have not received the responses as expected, maybe check your spam or junk on your email to ensure that our responses haven't fallen into these files. Kind regards, Tracy.

Hi, Many thanks for your feedback. I can see that there has been a clear misunderstanding of how the values are entered on your packages meaning that you entered the incorrect values before shipping. Entering the correct values is the responsibility of the customer when an invoice is not included in the package. You did contact us regarding the incorrect values being entered however only after the goods had been cleared by customs in your country and the duty and tax had been paid by you. Unfortunately at this point we have no control over the charges made and it was too late to make any amendments to the paperwork. If you had contacted us before the clearance was completed we could have worked with the courier to amend the details and they would have communicated this information with customs. I know this must have been a very frustrating experience for you however I'm thinking that if you have the receipts for the goods you could still dispute the amount paid to customs to try to receive a refund on the overpayment of duty and taxes. I'm sorry that we have been unable to help at this stage however our Customer Service are always here to assist you if you are unsure of a process, please always contact info@forward2me.com and they will always be happy to explain the process to you. Kind regards, Tracy.