Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Recensioni di forward2me

Visualizzazione di tutte le 13,904 recensioni

Cliente fidato

Verificato da Feefo

5 years ago

A very easy service to use with reasonable fees

Dead simple to use. Reasonable fees

Tracy Thornton

forward2me

5 years ago

HI, Many thanks for your feedback. I'm pleased to hear that you are happy with the service we offer and look forward to helping you ship again soon. Please feel free to contact our Customer Services if you have any queries whilst using the service and hopefully we can obtain that 5* next time you use our services. Kind regards, Tracy.

Adriana Connell

Verificato da Feefo

Houston Texas

5 years ago

Ciò che Adriana Connell ha detto su forward2me:

A-1!

Literally the best forwarding company! Helped me when I had no idea what to do, and the customer service is A-1!! I was skeptical from reviews, but idk what those people are talking about. It’s a...

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Cliente fidato

Verificato da Feefo

5 years ago

Use a different reshipping company.

I had an awful experience with this company. I probably sent them 50 emails as there were so many issues. From logging in problems to the delivery. I was told I would be charged £14 for the replacing...

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Tracy Thornton

forward2me

5 years ago

Hi, Many thanks for your feedback. I'm sorry to hear that you have encountered some issues whilst using our service. I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack. I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible. I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible. I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time. I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones. Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you. Kind regards, Tracy.

Cliente fidato

Verificato da Feefo

5 years ago

Great as always,no complaints.

Gregory Breitmeier

Verificato da Feefo

5 years ago

Ciò che Gregory Breitmeier ha detto su forward2me:

I'd like to have a slower but cheaper shipping option.

Tracy Thornton

forward2me

5 years ago

Hi, Many thanks for your feedback. Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon. Kind regards, Tracy.

Lecat Sebastien

Verificato da Feefo

5 years ago

Ciò che Lecat Sebastien ha detto su forward2me:

Parfait / perfect

Parfait service super 👌

Cliente fidato

Verificato da Feefo

5 years ago

Perfect

Smooth and fast service. Everything perfect, highly recommend!

Antwanett Ross

Verificato da Feefo

Flint MI

5 years ago

Ciò che Antwanett Ross ha detto su forward2me:

Thank you for my crocs

Quick easy and very sufficient

RUBEN STRYDOM

Verificato da Feefo

5 years ago

Ciò che RUBEN STRYDOM ha detto su forward2me:

The delivery was quite fast although the charge was quite high for a small item, but they are a delivery company so therefore 5 stars.

Angela Harris

Verificato da Feefo

5 years ago

Ciò che Angela Harris ha detto su forward2me:

Love the service. Packages came in a timely matter. Thank you

Kept me updated on every shipment. very easy and reliable

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