Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di Flexitreks

Visualizzazione di tutte le 977 recensioni

Cliente fidato

Verificato da Feefo

6 years ago

We were disappointed that we had to plead our case about paying the balance, when it was obvious that the trip wasn’t going to happen.

Andy

Flexitreks

6 years ago

We were a little disappointed to read this as we are trying to do everything we can for our customers during these difficult times. We are adhering to the terms of the Package Travel Regulations and the advice of ABTA, both of whom are there to protect the customer's interests. Ally managed to convince our suppliers to agree to move your booking to 2021 - even though we were well outside the period where this option is usually considered - and she believed you were very happy with this outcome.

Data di acquisto: 03/06/2021

Cliente fidato

Verificato da Feefo

6 years ago

Overall service

Friendly and helpful

Ally

Flexitreks

6 years ago

Thank you!

Data di acquisto: 12/07/2020

Cliente fidato

Verificato da Feefo

6 years ago

Great Service even in a exceptional coronavirus situation.

Ally

Flexitreks

6 years ago

It's certainly been challenging but it's so nice to read that our efforts have been appreciated - thank you!

Data di acquisto: 11/05/2021

Jenny Gosling

Verificato da Feefo

Coffs Harbour, Australia

6 years ago

Ciò che Jenny Gosling ha detto su Flexitreks:

Exceptional team support

I had contacted Ally on quite a few occasions about the cancellation of our previously arranged bike rides in 2020. We were looking together into a variety of optional routes. As always, Ally was...

Leggi altre

Ally

Flexitreks

6 years ago

Well, we can't ask for more than that! Thank you so much Jenny, we really do appreciate your kind words.

Data di acquisto: 16/04/2020

Cliente fidato

Verificato da Feefo

6 years ago

Very good company to deal with

Flexitreks were very helpful, both via email and in dealing with telephone queries.

Ally

Flexitreks

6 years ago

Many thanks, we aim to please.

Data di acquisto: 12/06/2021

Cliente fidato

Verificato da Feefo

6 years ago

Flexitreks Booking

Flexitreks kept us well informed of the impact of COVID 19 on our booking, always acting proactively, clearly and openly explaining the alternative options open to us. They always treated us with...

Leggi altre

Ally

Flexitreks

6 years ago

Thank you so much for taking the time to submit this lovely review. Hopefully we can arrange a cycling holiday for you very soon.

Data di acquisto: 29/05/2020

Chris Knight

Verificato da Feefo

6 years ago

Ciò che Chris Knight ha detto su Flexitreks:

personal and caring service in response to enforced cancellation

Ally

Flexitreks

6 years ago

Thank you so much Chris, hopefully we will be able to take you on a cycling holiday very soon.

Data di acquisto: 05/06/2021

Pat McIntyre

Verificato da Feefo

6 years ago

Ciò che Pat McIntyre ha detto su Flexitreks:

Flexitreks are great!

I have travelled a number of times with Flexitreks and the they have always provided all we required. Ally has always been very helpful. I will continue to use them.

Ally

Flexitreks

6 years ago

Thank you so much for this lovely review Pat, we really do appreciate it.

Data di acquisto: 28/05/2020

Leanne Parkes

Verificato da Feefo

6 years ago

Ciò che Leanne Parkes ha detto su Flexitreks:

When will we travel out of Australia again

We received prompt replies to any requests we made to change bookings or add things to our booking. We hope that we are able to use the deposit we paid, that was not refunded, to make our trip next...

Leggi altre

Ally

Flexitreks

6 years ago

Thanks for opting to defer Leanne, we look forward to welcoming you to Europe in 2021

Data di acquisto: 05/06/2021

Paula Ross

Verificato da Feefo

6 years ago

Ciò che Paula Ross ha detto su Flexitreks:

Request Sorted

I phoned with an enquiry to postpone our holiday until 2021. Although they were dealing with holidays taking place in May, ours was not until mid June, they made enquiries and returned my call,...

Leggi altre

Ally

Flexitreks

6 years ago

Glad we were able to defer your booking Paula - roll on 2021!

Data di acquisto: 15/06/2021

Non hai ricevuto un invito a scrivere una recensione?

Visualizza tutti i media (121)

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo

Flexitreks Recensioni

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?