Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Cliente fidato

Verificato da Feefo

5 years ago

Yes I will buy again

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you would be happy to buy again from us.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Don't have to do anything. Still affordable. Don't have any issues. Will renew next year too

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are happy to help you renew your policy by simplifying the process and offering fair prices.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Friendly and efficient

I called in to enquire about a claim, both Alice and Nathan were lovely to talk to, and they talked me through the claim process. Got paid for the claim within a couple of days too, so yea. Happy :)

Gabriella

ExoticDirect

5 years ago

Good morning, Thank you for taking the time to write such a lovely review, its great to hear you are happy with our claim process. We hope you have a lovely day, the claims team.

Miss Charlotte Mckenna

Verificato da Feefo

5 years ago

Ciò che Miss Charlotte Mckenna ha detto su ExoticDirect:

Terrible. Vets gave the wrong information so the payment was delayed.

Gabriella

ExoticDirect

5 years ago

Hi Charlotte,I am so sorry to hear the payment was delayed on your claim.Having reviewed your claim file, I can see this claim was settled directly with the vets on the 17/08/2021.If you wish to discuss your claim further or have any other queries about your policy, please do not hesitate to contact us.We hope you have a nice day, The claims team.

Mr James Mcclafferty

Verificato da Feefo

5 years ago

Ciò che Mr James Mcclafferty ha detto su ExoticDirect:

Haven't really had to use the ser, but there is no constant pressure from them, however, would be nice if prices were reviewed and lowered rather than going up every year

Imane

ExoticDirect

5 years ago

Hello James, Thank you for rating us 4*s! We are very pleased to hear that you are happy with our services. We try to do our best as a team to offer the best value possible for our customers. Kind regards The Exotic Direct Team

Mrs Jacquie Widders

Verificato da Feefo

Cheshire

5 years ago

Ciò che Mrs Jacquie Widders ha detto su ExoticDirect:

Easy online application getting to talk to someone...different storey.

I did try and get through on the phone lines to enhance my cover but gave up after being on hold for 15 minutes.

Miss Joanne L Hughes

Verificato da Feefo

5 years ago

Ciò che Miss Joanne L Hughes ha detto su ExoticDirect:

Claim processed and paid with no issues

Gabriella

ExoticDirect

5 years ago

Good morning Joanne, Thank you so much for taking the time to leave a positive review. We hope you have a nice day, the claims team.

Cliente fidato

Verificato da Feefo

5 years ago

Excellent value

Would recommend, for the second year my premium hasn’t gone up which not only I love but my tortoise loves it to, happy mum, happy son. It just all came through in the post without me having to do...

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Imane

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s! We are very pleased to hear that you and your little tortoise find our renewal process fuss-free. Kind regards The Exotic Direct Team

Mr & Mrs Fuad & Maria Ramadan

Verificato da Feefo

5 years ago

Ciò che Mr & Mrs Fuad & Maria Ramadan ha detto su ExoticDirect:

Just so easy to renew our policy for our parrots! No fuss

Have had policy for 5 years and have had no trouble in claiming when we have needed to.

Imane

ExoticDirect

5 years ago

Hello Mr & Mrs Fuad & Maria Ramadan,Thank you for rating us 5*s!We are very pleased to hear that you find our claims and renewal process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Very helpful and was explained very clearly very happy customer

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased you had a good experience with our customer service advisor.Kind regardsThe Exotic Direct Team

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