Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Mrs Brenda &Ms Berenice Jackson

Verificato da Feefo

4 years ago

Ciò che Mrs Brenda &Ms Berenice Jackson ha detto su ExoticDirect:

Thank you

Very grateful for all your help, are have been a beacon of light for us and our baby girl Coco. Your very professional and polite.

Imane

ExoticDirect

4 years ago

Hello Mr & Mrs Jackson,Thank you for rating us 5*s!We are very happy to hear that you found the support and professionalism you needed with our customer service executives.We hope that Coco is doing better now.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

I haven’t found any other places to get good insurance for my pet

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 4*s!We are very pleased to hear that you are satisfied with our insurance product.Kind regardsThe Exotic Direct Team

Miss Rebecca Whitehouse

Verificato da Feefo

4 years ago

Ciò che Miss Rebecca Whitehouse ha detto su ExoticDirect:

Good service.

Exotic direct provides a good service and the web site was very easy to use. I was able to set up my policy in minutes really happy with the service.

Imane

ExoticDirect

4 years ago

Hello Rebecca,Thank you for rating us 5*s!We are happy to hear that you find our website and services to your liking.We welcome you in our care.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Top protection for peace of mind

If you have a parrot or any exotic animal then insuring them is absolutely vital as they are top priority. Highly recommended company offering the top level of care if needs be

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you have peace of mind while insuring your parrot with us .We do our best as a team to offer our clients the Top level care they deserve.Kind regardsThe Exotic Direct Team

Mr Carl Thornhill

Verificato da Feefo

4 years ago

Ciò che Mr Carl Thornhill ha detto su ExoticDirect:

Never go anywhere else.Pleasure to deal with

Always used this company

Imane

ExoticDirect

4 years ago

Hello Carl,Thank you for rating us 5*s!We are very pleased to have such a loyal customer.We strive to always be at the level of your expectations.Kind regardsThe Exotic Direct Team

Mr Alan Mulkerrins

Verificato da Feefo

4 years ago

Ciò che Mr Alan Mulkerrins ha detto su ExoticDirect:

too much paperwork gets sent, brochures etc. all i need is 1 sheet of A4 that states insurance

Imane

ExoticDirect

4 years ago

Hello Alan,Thank you for insuring your pet with Exotic Direct and also for taking the time to give us your feedback about the documentation we supplied with your renewed policy. I agree that sending fewer documents would have many benefits.However, we do need to provide certain documents/information in order to meet regulatory requirements. I have passed your suggestion onto both our compliance and products teams and I'm sure they will look into what is possible. Kind regardsThe Exotic Direct Team

Mr Neil Morton

Verificato da Feefo

4 years ago

Ciò che Mr Neil Morton ha detto su ExoticDirect:

Straightforward renewel no hassle - customer service very helpful

renewel done without any hassle - polite and friendly customer service - well priced

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our renewal process hassle-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Good service

Very easy to do & reasonable price.

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are happy to hear that you find our process easy and our prices fair.Kind regardsThe Exotic Direct Team

Mr Garry Bedford

Verificato da Feefo

4 years ago

Ciò che Mr Garry Bedford ha detto su ExoticDirect:

Easy to set up no complications

Nathan

ExoticDirect

4 years ago

Good Afternoon Garry, Thank you for rating us 4*s! We really appreciate the feedback. Kind regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

4 years ago

5 stars over all

The only reason I have given 4 stars is that upon my first call I was given incorrect information. However this was remedied very quickly by the second person I spoke to and I am very satisfied with...

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Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you for rating us 4*s We really appreciate the time you have taken to leave the feedback you have. We are sorry to hear you were misinformed on the first instance of contact with us but are happy to hear this was corrected. Kind regards, The Exotic Direct Team.

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