Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Cliente fidato

Verificato da Feefo

4 years ago

Fast response witth good breakdown details of settlement amount Would certainly recommend to family and friends

Alec

ExoticDirect

4 years ago

Thank you for giving us this positive review and also for taking the time to add these comments. We're pleased to hear that you were happy with the response time and also the settlement breakdown that was provided. It's also great to know that you feel able to recommend us to family and friends. If we can be of any further assistance, please do not hesitate to contact us and we'll be very happy to help in anyway that we can.Best regards,The Exotic Direct Pet Insurance Team

Mrs Elizabeth Mills

Verificato da Feefo

4 years ago

Ciò che Mrs Elizabeth Mills ha detto su ExoticDirect:

Our Bearded dragon recently passed away. The team were very understanding caring and empathetic. What lovely people

Alec

ExoticDirect

4 years ago

Hello Elizabeth, Thank you for giving us this positive review and also for taking the time to add these comments. We were all very sorry to hear about the loss of your Bearded Dragon and would like to offer you our condolences again, at what must still be a difficult time for you. It's good to know that when you communicated with our Claims team they were understanding, caring and empathetic. If we can be of any further assistance, please do not hesitate to contact us and we'll be very happy to help in anyway that we can.Best regards,The Exotic Direct Pet Insurance Team

Mr David Pettit

Verificato da Feefo

4 years ago

Ciò che Mr David Pettit ha detto su ExoticDirect:

Awful service and poor communication with your customer. Not sending policy

The person was helpful on the phone to confirm I had a policy but when I requested my policy documents sent (as they weren’t on inception of policy) the policy documents were still not sent and this...

Leggi altre

Alec

ExoticDirect

4 years ago

Hello David, Thank you for providing us with your feedback. We are very sorry to hear that you have not received the policy documents you needed in a timely fashion and that you are also not happy with the service/communication you have received from us since you made us aware that you were missing these documents. I understand that you have already spoken to one of my colleagues today and they have been able to send over all of the documents you needed by email and that you have since confirmed receipt of them verbally. My colleague will also send you further correspondence in respect of your complaint, but I hope you'll appreciate that we are not able to discuss any further policy details on a public forum such as Feefo. Policy documents should be sent out automatically when a policy is purchased online or when requested over the telephone they are sent manually. We are very sorry if the documents you were expecting have not been sent for any reason and also for any inconvenience that not having them may have caused you. However, I would like to thank you for giving us the opportunity to send you the missing documents when you called us today. I trust that the documents we sent to you today are satisfactory, but if you would like to discuss this matter in any further detail please do give the Exotic Direct team a call on 0345 982 5505 (during normal business hours) and we'll be very happy to provide any further assistance that you need. Best regards, The Exotic Direct Pet Insurance Team

Ms Lesley Ann

Verificato da Feefo

4 years ago

Ciò che Ms Lesley Ann ha detto su ExoticDirect:

Very helpful keep.in touch and updated me

Kept me informed good service

Alec

ExoticDirect

4 years ago

Hello Lesley, Thank you for giving us this positive feedback and also for taking the time to add such nice comments. We're very happy to hear that you were kept informed throughout and that you are happy with the service you have received from us. If we can be of any further assistance, please do not hesitate to contact us and we'll be very happy to help in anyway that we can. Best regards, The Exotic Direct Pet Insurance Team

Amy Foord

Verificato da Feefo

4 years ago

Ciò che Amy Foord ha detto su ExoticDirect:

Excellent service

I have been unfortunate enough to have had to make several claims over the last few years and all have been handled quickly and without complication. All the staff appear knowledgeable and are very...

Leggi altre

Mia

ExoticDirect

4 years ago

Good morning, We are sorry to hear the situation but hope we have ben able to help, thank you so much for taking the time to review! Kind regards, The Exotic Direct Team!

Miss Anne Thompson

Verificato da Feefo

4 years ago

Ciò che Miss Anne Thompson ha detto su ExoticDirect:

Easy to contact & renew policy.

Alec

ExoticDirect

4 years ago

Thank you for taking the time to leave us this positive review.We're all very pleased to hear that when you contacted us, you found it easy to get in touch and to confirm your policy renewal. Our aim is to provide the best possible customer service and it's good to know that has been your experience.If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch.Best regards,The Exotic Direct Pet Insurance Team

Ms Val Harper

Verificato da Feefo

4 years ago

Ciò che Ms Val Harper ha detto su ExoticDirect:

Poor customer service!

I’ve sent a back payment to you but no one has sent me a certificate or confirmation. Poor PR!

Imane

ExoticDirect

4 years ago

Hello Ms Val,Thank you for your feedback.Following our telephone conversation. We are very sorry For the confusion arround your premium payment.We consider that the success of the bank transfer as shown on your bank account is sufficient proof that we have received your payment. And we appreciate that it is sometimes not very clear.We can confirm that your policy is active and fully up to date for this policy year.Please don't hesitate to reach out to us again with any queries you might have. Kind regardsThe Exotic Direct Team

Mr Norman Glennie

Verificato da Feefo

4 years ago

Ciò che Mr Norman Glennie ha detto su ExoticDirect:

Great service

Yes great service

Alec

ExoticDirect

4 years ago

Thank you for taking the time to leave us this positive review.We're all very pleased to hear that you are happy with the service we have provided your with. Our aim is to provide the best possible customer service and it's good to know that was your experience.If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch.Best regards,The Exotic Direct Pet Insurance Team

Cliente fidato

Verificato da Feefo

4 years ago

Very friendly, informative and chatty.

Alec

ExoticDirect

4 years ago

Thank you for taking the time to leave us this positive review. We're all very pleased to hear that when you contacted us, you found our agent to be friendly, informative and chatty. Our aim is to provide the best possible customer service and it's good to know that was your experience. If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Ms Jay Harold

Verificato da Feefo

4 years ago

Ciò che Ms Jay Harold ha detto su ExoticDirect:

Excellent insurance service.

Very professional yet caring service, quickly resolved my claim, thank you!

Mia

ExoticDirect

4 years ago

Good morning,We are glad we were able to help, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Non hai ricevuto un invito a scrivere una recensione?

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo

ExoticDirect Recensioni

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?