Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Mr Andy Rann

Verificato da Feefo

Porton Wiltshire

4 years ago

Media caricati

Visualizza tutti i media (1)

Ciò che Mr Andy Rann ha detto su ExoticDirect:

Straight forward and no hassle

Straight forward, easy to deal with and reassuring

Mia

ExoticDirect

4 years ago

Good morning Andy, We're so pleased you found the process easy to follow, thank you for the gorgeous photo and taking the time to review! Kind regards, The Exotic Direct Team.

Mr & Mrs Davis

Verificato da Feefo

4 years ago

Ciò che Mr & Mrs Davis ha detto su ExoticDirect:

A lovely young helpful girl

Had a very pleasant young girl her first day a real asset to exotic pets

Mia

ExoticDirect

4 years ago

Good morning, We are so happy one of our new team members was able to assist you, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Sandra Brandes

Verificato da Feefo

London

4 years ago

Ciò che Sandra Brandes ha detto su ExoticDirect:

Will look at another policy for other CAG

Good insurance cover for our CAG

Mia

ExoticDirect

4 years ago

Good morning Sandra, We are so happy to have been able to offer cover for you. Thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

4 years ago

Very good service

I found the person on the phone was to the put and explained all details very well. The price is affordable and well worth it.

Mia

ExoticDirect

4 years ago

Good morning, We are pleased to have been able to help, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

4 years ago

Really helpful on the phone

Very good easy to do on the phone

Mia

ExoticDirect

4 years ago

Good morning, We are happy to have been able to help over the phone, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Ms Diane Harcourt

Verificato da Feefo

4 years ago

Ciò che Ms Diane Harcourt ha detto su ExoticDirect:

Thank goodness I have never had to use your service. But I won't stop it as my tortoise might need treatment one day and I feel if I stopped the insurance, something would go wrong and I wouldn't...

Leggi altre

Mia

ExoticDirect

4 years ago

Good morning Diane, We are so pleased to be able to offer cover for your tortoise, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mark Bichard

Verificato da Feefo

Portsmouth

4 years ago

Ciò che Mark Bichard ha detto su ExoticDirect:

Brilliant customer service!

I can’t fault the service and I would certainly recommend friends & family

Mia

ExoticDirect

4 years ago

Good morning Mark, We are so happy to be of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Keely Hardwick

Verificato da Feefo

Reading

4 years ago

Ciò che Keely Hardwick ha detto su ExoticDirect:

Brilliant service

Absolutely excellent service and delivery was very prompt and professional

Mia

ExoticDirect

4 years ago

Good morning Keely, We are happy to have been of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jagdeep Gill

Verificato da Feefo

4 years ago

Ciò che Mr Jagdeep Gill ha detto su ExoticDirect:

Where did my renewal go

Never got sent my renewal documents. Your website doesn't appear to give me access to them either (even my previous years ones).

Mia

ExoticDirect

4 years ago

Dear Jagdeep, Thank you for taking the time to leave this feedback. We’re very sorry to hear that you did not receive the renewal documents that you were expecting. After speaking to you on the telephone last week, I’m pleased that we were able to resolve the issue with your renewal documents and hope that you have now received the copies we sent you by email. Should you have any questions about your renewal, or anything else, please do call or send us an email and we’ll be very happy to help you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Mr Jagdeep Gill

4 years ago

After a few calls. I have my documents now. Thanks Exoticdirect

Miss Rebecca Hall

Verificato da Feefo

4 years ago

Media caricati

Visualizza tutti i media (2)

Ciò che Miss Rebecca Hall ha detto su ExoticDirect:

They have help keep my parrot insurance

Mia

ExoticDirect

4 years ago

Good morning Rebecca, We are so happy to have you with us, thank you for the gorgeous photo and for taking the time to review! Kind regards, The Exotic Direct Team.

Non hai ricevuto un invito a scrivere una recensione?

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo

ExoticDirect Recensioni

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?