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ESE Direct Recensioni

Valutato
Eccezionale

The Experts in Products for Business

Servizio
4.7
/5
Prodotto
4.7
/5

5

4

3

2

1

180

25

5

3

6

219

valutazioni nell'ultimo anno

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Cliente fidato
7 years ago
Data di acquisto: 17/08/2017
Let me down and no attempt to attone
I was let down at the last minute and only offered a more expensive product. You could have offered a discount on the more expensive product to compensate for reneging on the order you accepted.
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Ryan - Customer Care
ESE Direct
7 years ago
Hello, thank you for your feedback. We do sincerely apologise for the poor service that you have received and we are looking at ways of improving this for the future.
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CU
Customer
Plymouth
7 years ago
Data di acquisto: 17/08/2017
Ciò che Customer ha detto su ESE Direct:
very poor was advised product had been delivered on 23 August but it didn't arrive until 31st August after we had to make 3 telephone calls to find it
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Ryan - Customer Care
ESE Direct
7 years ago
Good Morning Jack. We do apologise for the delay in your order, I have spoken to one of your colleagues this morning and we understand that your order who has confirmed that your order has now arrived. We are in discussions with the supplier to ensure that this dose not happen again in future.  
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Cliente fidato
7 years ago
Data di acquisto: 02/08/2017
GOOD COMPANY TO DEAL WITH
VERY CLEAR WEB SITE EASY PAYMENT SYSTEM GOOD DELIVERY TIME
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi there,
ESE Direct really do appreciate your positive review, and we would like to thank you for your kind words.
We are glad that you have received the flammable liquid storage cabinets, in plenty of time for your requirements.
We hope to welcome you back as a customer again in the future.
Have a great day! :)
0
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CU
Customer
7 years ago
Data di acquisto: 14/08/2017
Ciò che Customer ha detto su ESE Direct:
Quick and speedy delivery
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi Sue
Thank you so much for your positive review!
ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)
0
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CU
Customer
London
7 years ago
Data di acquisto: 09/08/2017
Ciò che Customer ha detto su ESE Direct:
6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity
The customer service representative was very helpful, polite and patient.
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.
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Cliente fidato
7 years ago
Data di acquisto: 08/08/2017
Good service, good product
The experience of buying from ESE was good. The delivery was made as soon as proof of payment was received.
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Ryan - Customer Care
ESE Direct
7 years ago
Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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CU
Customer
stibbard
7 years ago
Data di acquisto: 17/08/2017
Ciò che Customer ha detto su ESE Direct:
great service
customer service on a problem was really well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks
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Ryan - Customer Care
ESE Direct
7 years ago
Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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CU
Customer
7 years ago
Data di acquisto: 11/08/2017
Ciò che Customer ha detto su ESE Direct:
quick response to the order and quick delivery time
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Ryan - Customer Care
ESE Direct
7 years ago
Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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0
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CU
Customer
Newbury
7 years ago
Data di acquisto: 26/07/2017
Ciò che Customer ha detto su ESE Direct:
Good product, poor service
Product was not delivered in the 10 days quoted. Communication regarding the late delivery was poor, actual delivery took double what was quoted.
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi Chris
Thank you for your time on the telephone earlier.
I am glad that you have now received your order, and we do  sincerely apologise for the delayed delivery and communication issues. We are looking into what happened, and ways to improve our service for the future.
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Cliente fidato
7 years ago
Data di acquisto: 14/08/2017
Fast, efficient - just what you want
Fantastic service. Delivery quicker than expected. Definitely recommend them.
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Ryan - Customer Care
ESE Direct
7 years ago
Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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Informazioni su ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.
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Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom
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Informazioni su ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.