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Emerald Life Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/emerald-life | Feefo

Visualizzazione di tutte le 396 recensioni

Cliente fidato

4 months ago

Data di acquisto: 07/02/2025

I am only rating on the basis of the purchase experience, as that is the only interaction I have had. I bought wedding insurance from Emerald. I chose them because I liked the ethos behind their...

Steve Wardlaw

Emerald Life

4 months ago

Many thanks for your kind words about our ethos and we wish you all the best. Kind regards Emerald Customer Service

Vedi l'intera recensione del cliente

Cliente fidato

4 months ago

Data di acquisto: 12/02/2025

Great price!

Steve Wardlaw

Emerald Life

4 months ago

Thanks! We aim to please. Kind regards Emerald Customer Service

Vedi l'intera recensione del cliente

Michael Fowler

4 months ago

Data di acquisto: 03/02/2025

Ciò che Michael Fowler ha detto su Emerald Life:

Easy to renew my building insurance

Simple fast efficient and a friendly service. Great experience to renew my freehold insurance.

Steve Wardlaw

Emerald Life

4 months ago

Dear Michael. Many thanks - we enjoyed assisting you and thank you for your custom. Emerald Customer Service

Vedi l'intera recensione del cliente

Cliente fidato

4 months ago

Data di acquisto: 21/01/2025

Good price but poor quality of service

My experience was not good, but the premium for building insurance was good I had purchased building insurance as owning the freehold of the property which split into two flats, which present issues.

Vedi l'intera recensione del cliente

Julian Hosking

6 months ago

Data di acquisto: 06/12/2024

Ciò che Julian Hosking ha detto su Emerald Life:

Great service

So easy to deal with and renew thank you

Steve Wardlaw

Emerald Life

6 months ago

Many thanks for your kind words and we will you all the best for the festive season. Kind regards Emerald Customer Service

Vedi l'intera recensione del cliente

Cliente fidato

6 months ago

Data di acquisto: 03/12/2024

Bad deals and bad service

The initial quote (2023-2024) was OK. The renewal showed a 40% increase in the premium. Not good. After I cancelled the policy, by phone and e-mail, the premium for 2024-2025 was still deducted from...

Steve Wardlaw

Emerald Life

6 months ago

Thank you for your comments. The company chairman has reached out to you with an offer and an apology. This was our oversight and we apologise.

Cliente fidato

6 months ago

Thank you. When the funds have been reimbursed to my account and my bank has informed me of the charges for the overdraft I will get back to you.

Cliente fidato

6 months ago

I'm still waiting for the sum of £897.22 to be reimbursed to my bank account. I am at my overdraft limit. Please ensure that these funds are returned to my account by 6 Dec at the latest.

Vedi l'intera recensione del cliente

Margaret Hicks

6 months ago

Data di acquisto: 27/11/2024

Ciò che Margaret Hicks ha detto su Emerald Life:

Easy to deal with. Knowledgeable staff & very courteous & pleasant.

Knowledgeable, experienced, courteous

Steve Wardlaw

Emerald Life

6 months ago

Dear Margaret, Many thanks for your kind words. Emerald Customer Service

Vedi l'intera recensione del cliente

Cliente fidato

6 months ago

Data di acquisto: 27/11/2024

Super efficient and professional. Would highly recomend!

Vedi l'intera recensione del cliente

Charles S

London

6 months ago

Data di acquisto: 15/11/2024

Ciò che Charles S ha detto su Emerald Life:

Adrian was excellent. He quickly resolved and unblocked a tricky building insurance problem that other firms couldn't.

Steve Wardlaw

Emerald Life

6 months ago

Dear Charles, we have passed on your remarks to Adrian. We hope that we specialise in solving problems for customers while some of the bigger insurers are not so engaged. Thank you again. Emerald Customer Service

Vedi l'intera recensione del cliente

Cliente fidato

7 months ago

Data di acquisto: 19/11/2024

Good value for money.

Prompt communication, reasonable premiums and excellent cover.

Steve Wardlaw

Emerald Life

7 months ago

Many thanks for your custom. We very much appreciate it. Kind regards Emerald Customer Service

Vedi l'intera recensione del cliente

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Informazioni su Emerald Life

Emerald exists because of the disappointing experiences that many of us have had when buying insurance. We have removed discriminatory terms in our policies; terms that still exist with other insurers We have added in features that reflect the diversity of today's society. Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.

0330 131 7109

286 Queensbridge Road, London, Greater London, E8 3NH, United Kingdom

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