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Anton Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/crowcon-detection-instruments-ltd | Feefo

Visualizzazione di tutte le 384 recensioni

KB Heating Services

Verificato da Feefo

4 years ago

Ciò che KB Heating Services ha detto su Anton:

Expensive service charges

Simple and easy to send off. Downside is the price Anton charge for service, will be going to Kane for my next analyser.

Lynsey

Anton

4 years ago

Thank you for your review! We're glad you had a good experience with getting your device to us. We offer competitive pricing for our analyser servicing so please do get in touch with us at fga@crowcon.com if you wish to discuss further.

Henri

Verificato da Feefo

4 years ago

Ciò che Henri ha detto su Anton:

Poor service

Calibration cert was not signed. Had to call numerous times to sort it out and even then all they were apparently unable to send a new one by post as they all work from home!

Lynsey

Anton

4 years ago

Dear Henri, Thank you for your review. Please accept my apologies that your calibration certificate was not signed and we where not able to send you a copy in the post. Going forward, if required, we will be able to post copies of certificates and will be sending electronic copies of calibration certificates by email once the analyser’s service is completed alongside a paper copy sent with analyser. I will contact you directly to discuss this further. Regards, Peter

Gary McNulty

Verificato da Feefo

Dover

4 years ago

Ciò che Gary McNulty ha detto su Anton:

Great service

After being damaged in the return post after a service,Crowcon arranged a very fast post and repair

Lynsey

Anton

4 years ago

Thank you for your positive review! We're so pleased you were happy with your experience and that we sorted out the issue for you.

Ian Williams

Verificato da Feefo

4 years ago

Ciò che Ian Williams ha detto su Anton:

Very good service and very quick

Lynsey

Anton

4 years ago

Thank you for your great review! We're so pleased you had a positive experience with us when getting your analyser serviced.

YONGQUAN HU

Verificato da Feefo

4 years ago

Ciò che YONGQUAN HU ha detto su Anton:

Unreliable calibration service for Anton Manometers

First time to calibrate my Anton 155 and Anton 145 Gas digital manometers. They all displayed faulty when I first use them after post back. Communicate with Anton experts and be told the pressure...

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Lynsey

Anton

4 years ago

Thank you for your review. Please accept my apologies that your manometers were lost during the return of them to us. We have made changes to our booking-in process to ensure that units do not get lost when they are received. We did make every effort to find these units, but in the end we felt the best action was to replace them for you. I will contact you directly to discuss this further. Regards, Peter

Cliente fidato

Verificato da Feefo

4 years ago

Complicated system of courier with DPD . Plus return held up for one day mo

Use Royal Mail

Lynsey

Anton

4 years ago

Thank you for your review. I am sorry to hear that you feel our DPD drop at shop service is complicated. We choose to work with DPD due to the network of over 2500 drop of locations across the UK and easy to use website, to give our customers flexibility on when and where they can drop their analyser off to be sent back for service. Please also accept my apologies for the one-day delay in returning your analyser, unfortunately due to the current circumstances we live in, on the rare occasion DPD are unable to delivery next day. I would be more than happy to discuss this further with you, if so please feel free to contact me on fga@crowcon.com or call 01235 557780. Regards, Peter

Cliente fidato

Verificato da Feefo

4 years ago

only interested in supporting big businesses ,

Lynsey

Anton

4 years ago

Thank you for your review. I am sorry to hear that our service did not meet your expectations. We have specifically launched our website (shop.crowcon.com) to support our end user customers in offering a fast, simple and cost effective way of sending their analyser in for service. I would love to understand more the reasons for your comments to see if these is anything we can do to improve the experience. Please feel free to contact me on fga@crowcon.com or call 01235 557780. Regards, Peter

Ian Jimmy

Verificato da Feefo

4 years ago

Ciò che Ian Jimmy ha detto su Anton:

Unfortunately I wasn’t impressed by this service. I didn’t get an email when my device was delivered which meant I had to chase as I didn’t know what was going on. The service is sold as a 3 day turn...

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Lynsey

Anton

4 years ago

Dear Ian, Thank you for your review. Please accept my apologies as on this occasion we did not meet our service turnaround time for your analyser. I have looked into your order and we have made changes to our system to ensure we don’t have this delay in the future, as we understand the importance of a fast turnaround time for our customers. I will contact you directly to discuss this further. Regards, Peter

Helen Clack

Verificato da Feefo

4 years ago

Ciò che Helen Clack ha detto su Anton:

Great service

Website was very easy to navigate. Easy to make my purchase. Next day delivery which is fantastic.

Lynsey

Anton

4 years ago

Thank you for your great review! We're so pleased you had a positive experience with us!

Richard Owen

Verificato da Feefo

4 years ago

Ciò che Richard Owen ha detto su Anton:

Excellent service

Previous years I used my local plumbing shop ... No more, the Crowcon service was excellent, posted out on Thursday back on Tuesday. Very happy

Lynsey

Anton

4 years ago

Thank you for your great review! We're so pleased you had a positive experience with us when getting your analyser serviced.

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