I had left the lock off the coal bin for loose coal to be emptied in to it ,as I was not going to be available for part of the day .I returned home to find bags left by the side of the bin -I was...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
5 years ago
Thank you for your feedback.
I do apologise for the driver not tipping them in your bunker, it doesn't actually state to tip in the bunker and the driver wouldn't tip them unless he had clear instructions to do so. Has you can appreciate if he had have tipped them and you didn't want them in that would be a greater mess to sort. I can add permanent instructions on to your account to avoid this happening again.
Service was good product was not.. I made mistake with my purchase, traditional house coal is what I got, I should have ordered smokeless. The traditional house coal is wet in the bags and is...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
5 years ago
Thank you for your feedback.
All the coal is stored outside at the depot and is a little unavoidable that it will get wet, only surface water and will burn as it should one the fuel has dried out. Recommend to let the fuel dry first before burning either in the fresh air when its dry or in a bucket by the fire.
Recensioni del prodotto
Data di acquisto: 31/12/2020
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Cliente fidato
Verificato da Feefo
5 years ago
Not as good as previous service I had to wait nearly 3 weeks for delivery and that was because I had to phone and email a couple of time to see where my order was
Always very quick to respond and constantly in touch with up to date information on my delivery date and time.
Have used this company for a few years now and very happy to use for many more. ...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
