Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

ChefOnline Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/chefonline | Feefo

CU

CustomerName

Kt25pr

3 years ago

Data di acquisto: 28/04/2018

Ciò che CustomerName ha detto su ChefOnline:

Shocking service

Terrible, we waited an hour and a half for our meal and we live in the same road!

Support Team

ChefOnline

3 years ago

Hello, We're very sorry you didn't have the best experience. If you have any online order, payment or support-related inquiries, please email at support@chefonline.co.uk. For order confirmation, please contact the restaurant number directly. For refund, please email support with your transaction number with a brief note explaining the reason for the refund. We will contact the restaurant on your behalf to get the refund authorised. Thank you.

CU

CustomerName

3 years ago

You gave me 3 options all involving me to do something! Sorry guys there is a 4th and easier option and that is not to use you again!

Support Team

ChefOnline

3 years ago

Hello, We're sorry you had to wait so long for your meal. Please send us the details of your order at support@chefonline.co.uk so that we can investigate the issue further. Thank you.

0

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Cliente fidato

3 years ago

Data di acquisto: 29/09/2019

Lack of communication

The restaurant was closed and they still took the money. BUT did not tell us that it was closed!!!!!

Support Team

ChefOnline

3 years ago

Hello, We're very sorry you didn't have the best experience. If you have any online order, payment or support-related inquiries, please email at support@chefonline.co.uk. For order confirmation, please contact the restaurant number directly. For refund, please email support with your transaction number with a brief note explaining the reason for the refund. We will contact the restaurant on your behalf to get the refund authorised. Thank you.

0

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Cliente fidato

3 years ago

Data di acquisto: 02/02/2019

Awkward website.

Online ordering awkward compared to other sites i use.

Support Team

ChefOnline

3 years ago

ChefOnline aims to provide the best for our customers, and we are glad you enjoyed our service. We’re always coming up with new and improved ways to help, so keep an eye out for us!

0

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CU

CustomerName

Reading

3 years ago

Data di acquisto: 02/12/2016

Ciò che CustomerName ha detto su ChefOnline:

The Web site is very poor. Particularly on ios Can see basket that should be on right of screen unless in landscape mode. Basket empty if payment fails.....

Support Team

ChefOnline

3 years ago

Hello, We're very sorry you didn't have the best experience. If you have any online order, payment or support-related inquiries, please email at support@chefonline.co.uk. For order confirmation, please contact the restaurant number directly. For refund, please email support with your transaction number with a brief note explaining the reason for the refund. We will contact the restaurant on your behalf to get the refund authorised. Thank you.

0

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Cliente fidato

3 years ago

Data di acquisto: 26/12/2016

Just asking for ratings out of the blue.

Don't ask for ratings when you haven't done anything!

Support Team

ChefOnline

3 years ago

Thank you for your feedback. We're sorry you received an unwanted notification. Please stay with us!

0

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Cliente fidato

3 years ago

Data di acquisto: 28/01/2017

3 different credit cards got hacked after using chef online

3 different credit cards got hacked after using chef online 3 times.

Support Team

ChefOnline

3 years ago

Hello, We're very sorry you didn't have the best experience. If you have any online order, payment or support-related inquiries, please email at support@chefonline.co.uk. For order confirmation, please contact the restaurant number directly. For refund, please email support with your transaction number with a brief note explaining the reason for the refund. We will contact the restaurant on your behalf to get the refund authorised. Thank you.

0

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CU

CustomerName

Mortimer

3 years ago

Data di acquisto: 20/04/2018

Ciò che CustomerName ha detto su ChefOnline:

Always good food and great service.

Support Team

ChefOnline

3 years ago

Thank you very much for your feedback. Your opinion is very valuable to us. We are glad you enjoyed our services, and hope you will continue to do so.

0

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Cliente fidato

3 years ago

Data di acquisto: 11/10/2017

Food missing from order

Our order came With things missing when I called the restaurant they said they were only following what was sent by chef online

Support Team

ChefOnline

3 years ago

Hello, We're very sorry you didn't have the best experience. If you have any online order, payment or support-related inquiries, please email at support@chefonline.co.uk. For order confirmation, please contact the restaurant number directly. For refund, please email support with your transaction number with a brief note explaining the reason for the refund. We will contact the restaurant on your behalf to get the refund authorised. Thank you.

0

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Cliente fidato

3 years ago

Data di acquisto: 21/11/2017

Excellent service worked well

Support Team

ChefOnline

3 years ago

Thank you very much for your feedback. Your opinion is very valuable to us. We are glad you enjoyed our services, and hope you will continue to do so.

0

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Cliente fidato

3 years ago

Data di acquisto: 18/05/2018

Great service

Easy to use and never had any problems with deliveries or orders.

Support Team

ChefOnline

3 years ago

Thank you for the kind words. We are glad we could help you out. Stay tuned for more!

0

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