Fast delivery but had a fault with a chair and was told it was £35 to replace it. Would never use this company again as during the resolve was told i had bought poor quality furniture and ChairOffice...
Leggi altre
Jamie Welch
ChairOffice
9 years ago
Thank you for your review. You had advised us you did not like the chair and that it was not faulty therefore we advised we would have the chair back but carriage charges did apply which were £35. We also advised that we would deliver another chair of your choice free of charge and look into a discount to offset the carriage charges but you put the phone down and would not answer when we called back.
Awful customer service - communication, understanding and general service. Wouold not recommend or use again
Jamie Welch
ChairOffice
9 years ago
Thank you for your review. I am sorry you feel this way. We delivered seven boards and one was damaged I can see, we did ask for images to show the damage and were not able to move forward until we obtained these.
We did send a new board as soon as we received the images and I can only apologise for the courier damage and will look into our communication moving forward.
Recensioni del prodotto
Jamie Welch
ChairOffice
9 years ago
Thank you for your review. I do have on record that only one board was damaged and that this was replaced after images were received.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.