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Recensioni di Certainly Wood

Visualizzazione di tutte le 12,664 recensioni

Cliente fidato

Verificato da Feefo

1 year ago

Excellent service and products

Excellent, the lady I spoke to was helpful and sorted my order out for me

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

We are thrilled to hear that you love our Fire Club membership scheme! It's wonderful to hear that you see the value in the scheme as much as we do! Please feel free to keep us updated on how the membership works out for you throughout the year. I will share your feedback with the rest team to let them know to keep up the amazing work! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Data di acquisto: 24/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent product and service

Excellent as always. Been a customer for many years. The pallet delivery was quick and easy and I think better than the bags. I have bags to return so not too sure how I do that now as the pallet...

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Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 star review! We are thrilled that you had such a positive experience! It's great to hear that you thought that Palletline delivery service was so quick and easy - I will be sure to pass this feedback on to them. The bulk bag return scheme has unfortunately ended for a number of reasons which you can read about on our blog post here: https://www.certainlywood.co.uk/blogs/news/why-are-we-removing-our-return-your-empty-bulk-bag-service Please note that our bulk bags are made of 100% recyclable flexi-plastics - just check with your local council to make sure that they are accepted at roadside collection in your area. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 22/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! According to the tracking, your Kindling Mega box has now been delivered and we hope that everything was to your expectations. We look forward to assisting you again in future, and we are sorry for the delay on this occasion. Best wishes, Hayleigh

Data di acquisto: 04/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

good service

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

We appreciate your kind words! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. Its wonderful to hear that you love our Fire Club membership so much you have rated it 5 stars! Please feel free to keep us updated on how the membership works out for you throughout the year. We look forward to assisting you in the future! Best wishes, Hayleigh

Data di acquisto: 15/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

An excite

I have dealt with Certainly Wood for a number of years and have always been more than satisfied with both their service and quality of products.

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 stars review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Data di acquisto: 30/07/2025

Cliente fidato

Verificato da Feefo

1 year ago

Absolutely the best way to receive my logs.

Always excellent. Thank you.

Hayleigh

Certainly Wood

1 year ago

Thanks so much for your fantastic feedback! It makes our day hearing about how much our customers love our kiln dried logs and the "excellent" service they’ve received from our team. I have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 30/07/2025

Cliente fidato

Verificato da Feefo

1 year ago

Easy to order. Efficient follow up and delivery information.

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase, it was easy to order and communications were great throughout the order and delivery process. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Data di acquisto: 21/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

First class Certainly Wood

Excellent value and service. Have used for a few years and highly recommend.

Charlotte Hill

Certainly Wood

1 year ago

Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Kind regards, Charlotte

Recensioni del prodotto

Data di acquisto: 21/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

See above

Recensioni del prodotto

Data di acquisto: 21/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

See earlier comments about delivery issues - wood service is always good

Recensioni del prodotto

Charlotte Hill

Certainly Wood

1 year ago

Thank you so much for your kind words about our service and for continuing to choose us. We’re really sorry that the delivery let you down on this occasion – we completely understand how frustrating it must have been when you’d organised your week around it. We’ve credited your account as a gesture of goodwill and hope this goes a little way towards making up for the inconvenience. We truly appreciate your loyalty and look forward to getting your next order to you smoothly. Kind regards, Charlotte

Data di acquisto: 21/09/2025

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Certainly Wood Recensioni

MembershipAltre recensioni di questo prodottoVisualizza il sito web del prodottoI’m so glad I became a member the 10% makes a difference and as always customer service is excellent, the wood is also great

Flamers 500 Value PackAltre recensioni di questo prodottoVisualizza il sito web del prodottoAlways a quick and easy way to light the fire. Have used these before and they make a handy addition to have by the stove.

Plant a TreeAltre recensioni di questo prodottoVisualizza il sito web del prodottoThe mega box has not yet been delivered too my home But the service from Certainly Wood is Excellent

MembershipAltre recensioni di questo prodottoVisualizza il sito web del prodottoexcellent service and quality

Kiln Dried Ash & Oak Crate MediumAltre recensioni di questo prodottoVisualizza il sito web del prodottoA much better way to send a large quantity of logs. Also, my store is full and I can tarpaulin this easily. Thank you.

KindleFlamer 18 packAltre recensioni di questo prodottoVisualizza il sito web del prodottoSuch an easy way to light the fire.

Flamers 500 Value PackAltre recensioni di questo prodottoVisualizza il sito web del prodottoExcellent for lighting wood burner logs. Great value and easy to use.

Small Bulk Bag 25cmAltre recensioni di questo prodottoVisualizza il sito web del prodottoHave used bulk bags a few times and they are great value and excellent logs. Excellent delivery service. Highly recommend.

Firekit 5 boxAltre recensioni di questo prodottoVisualizza il sito web del prodottoExcellent product, promptly delivered

MembershipAltre recensioni di questo prodottoVisualizza il sito web del prodottoexcellent service as always from Certainly Wood, let down by the delivery which, despite being arranged over a month in advance was a day late. Not the end of the world in needing the wood but very...Leggi altre

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