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Recensioni di Certainly Wood

Visualizzazione di tutte le 12,662 recensioni

Cliente fidato

Verificato da Feefo

1 year ago

Excellent logs

Excellent service as always

Hayleigh

Certainly Wood

1 year ago

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We’re delighted that our wood has made such a positive impact. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We look forward to assisting you in future! Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 18/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Buying wood from CW by the crate.

Efficient as usual.

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you for your feedback and your continued custom. We are delighted to hear that you love our kiln dried logs and will continue to purchase them from us in future. Your honest feedback regarding the crate has been taken into account. We appreciate that moving from a bulk bag to a crate can be an adjustment, especially in terms of storage. The crates are designed to keep the logs well-ventilated and protected during transport, and unlike many standard pallets, every part of the crate is fully burnable — meaning there’s no waste left behind. Your feedback has been passed along to the team and we look forward to assisting you again in future. Best wishes, Hayleigh

Data di acquisto: 07/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Answered all questions and very helpful.

Recensioni del prodotto

Data di acquisto: 31/07/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent!! Would highly recommend this company ..it’s just a first class service throughout

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star rating! It makes our day hearing about how much our customers love the great service they’ve received from our team. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. I will share your feedback with the team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Data di acquisto: 24/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

A+

Hayleigh

Certainly Wood

1 year ago

Many thanks for your 5 star review! We are delighted that we were able to provide "A+" service! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 24/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

You have just lost a customer

Very poor, please see previous comment.

Recensioni del prodotto

Data di acquisto: 17/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent quality wood and great and reliable delivery

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 24/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent service and products

Excellent, the lady I spoke to was helpful and sorted my order out for me

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

We are thrilled to hear that you love our Fire Club membership scheme! It's wonderful to hear that you see the value in the scheme as much as we do! Please feel free to keep us updated on how the membership works out for you throughout the year. I will share your feedback with the rest team to let them know to keep up the amazing work! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Data di acquisto: 24/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent product and service

Excellent as always. Been a customer for many years. The pallet delivery was quick and easy and I think better than the bags. I have bags to return so not too sure how I do that now as the pallet...

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Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 star review! We are thrilled that you had such a positive experience! It's great to hear that you thought that Palletline delivery service was so quick and easy - I will be sure to pass this feedback on to them. The bulk bag return scheme has unfortunately ended for a number of reasons which you can read about on our blog post here: https://www.certainlywood.co.uk/blogs/news/why-are-we-removing-our-return-your-empty-bulk-bag-service Please note that our bulk bags are made of 100% recyclable flexi-plastics - just check with your local council to make sure that they are accepted at roadside collection in your area. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 22/09/2025

Cliente fidato

Verificato da Feefo

1 year ago

Excellent

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! According to the tracking, your Kindling Mega box has now been delivered and we hope that everything was to your expectations. We look forward to assisting you again in future, and we are sorry for the delay on this occasion. Best wishes, Hayleigh

Data di acquisto: 04/09/2025

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Certainly Wood Recensioni

MembershipAltre recensioni di questo prodottoVisualizza il sito web del prodottoThe logs are always excellent and burn well

Kiln Dried Ash & Oak Crate LargeAltre recensioni di questo prodottoVisualizza il sito web del prodottoDelivered as promised. New crate package looks good.

Flamers 200Altre recensioni di questo prodottoVisualizza il sito web del prodotto

Kiln Dried Kindling Mega BoxAltre recensioni di questo prodottoVisualizza il sito web del prodotto

Flamers 500 Value PackAltre recensioni di questo prodottoVisualizza il sito web del prodotto

Small Bulk Bag 25cmAltre recensioni di questo prodottoVisualizza il sito web del prodottoAlways good logs and service.

Small Bulk Bag 25cmAltre recensioni di questo prodottoVisualizza il sito web del prodottoQuality of wood is good. The admin and delivery was very poor. I wasted 8 hours over 2 days waiting for the promised delivery. The wood eventually late on Monday 29 th September.

Flamers 500 Value PackAltre recensioni di questo prodottoVisualizza il sito web del prodotto

Kiln Dried Kindling Mega BoxAltre recensioni di questo prodottoVisualizza il sito web del prodotto

Great Value Kiln Dried Logs - Pallets of Small BagsAltre recensioni di questo prodottoVisualizza il sito web del prodottoWe always order from Certainly Wood - great quality logs, kindling and flamers.

MembershipAltre recensioni di questo prodottoVisualizza il sito web del prodottoI’m so glad I became a member the 10% makes a difference and as always customer service is excellent, the wood is also great

Flamers 500 Value PackAltre recensioni di questo prodottoVisualizza il sito web del prodottoAlways a quick and easy way to light the fire. Have used these before and they make a handy addition to have by the stove.

Plant a TreeAltre recensioni di questo prodottoVisualizza il sito web del prodottoThe mega box has not yet been delivered too my home But the service from Certainly Wood is Excellent

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