Come vengono raccolte le recensioni di Feefo?

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Certainly Wood Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Cliente fidato

Verificato da Feefo

14 years ago

Helpful response by phone.

Cliente fidato

14 years ago

Good phone response.

Recensioni del prodotto

Data di acquisto: 29/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

Website is great but when it comes to organising delivery it's very frustrating not to…

Website is great but when it comes to organising delivery it's very frustrating not to be able to sepcify am or pm. I had to phone back and change the delivery day as I couldn't be available all day....

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Certainly Wood

14 years ago

Wendy, Good to speak wih you a few moments ago and sorry we kept missing each other last week. Sorry for the problems you had on delivery. Your comments have been passed to Palletways, our 3rd party carrier and we have taken on board your comment about the option to have an am or pm delivery option. With regards the logs, apologies for the problem here of the smaller pieces. We have sourced the problem to the wood coming from the smaller machines which were destined for small bag hand packing rather than mechanical bulk bag filling. All logs for bulk bags are pre-sorted from the larger machine, but obvioulsy in this case there was a mix up. So, following your feedback we have agreed the installation of a new cleaning system to remove pieces that are smaller than the 2" min diam. We are confident that this will resolve the issue and I am glad that we have been able to sort out your concerns and look forward to receiving your next order. Just drop myself or Alex an email and all will be sorted Nic MD

Cliente fidato

14 years ago

I'm really pleased that you followed up with me so promptly and have now rectified the problem.

Recensioni del prodotto

Data di acquisto: 26/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

Different local delivery company used this time,... Pallettways,....very good service.

Certainly Wood

14 years ago

John - thanks for feedback. I agree with your comments about the bag. It could be re-used for garden waste or can be re-cycled. We are looking at ways to get the bags returned via Royal Mail, but it looks at the moment as though this cost is prohibitive Nic MD

Recensioni del prodotto

Data di acquisto: 30/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

Received a telephone call re delivery time the day before and the delivery day.

Recensioni del prodotto

Data di acquisto: 27/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

Prompt service and good range of purchase options. Delivery was excellent, date rearranged to suit…

Prompt service and good range of purchase options. Delivery was excellent, date rearranged to suit and the delivery man put this large bag into our garage without any grumbling.

Certainly Wood

14 years ago

Alan, good to speak with you a few moments ago and sorry for the problems you have had. As mentioned we are reviewing our cleaning system and will shortly be installing a new system to ensure the smaller logs are excluded from the bulk bags. I am glad we have been able to resolve the issue with you and look forward to your next order in the summer. Nic MD

Cliente fidato

14 years ago

I was impressed that Nic took the trouble to contact me following my feedback about the quality of the wood in our last delivery. This was good customer service. Nic took time to explain the behaviour of different woods e.g. beech. He also said what he thought had happened re the smaller sizes of some of the logs and explained that they were taking steps to resolve this issue

Recensioni del prodotto

Data di acquisto: 14/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

speedy delivery arrranged at our convenience and great wood. Burns well.

Recensioni del prodotto

Data di acquisto: 29/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

No problems at all with delivery. Wood quality quite a bit of scrap in last…

No problems at all with delivery. Wood quality quite a bit of scrap in last order.

Certainly Wood

14 years ago

Thanks for feedback - your comments are noted and these issues are being addressed with the installation of a new cleaning system to remove pieces that are smaller than the 2" min diam Nic MD

Recensioni del prodotto

Data di acquisto: 30/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

Easy to order website and first class delivery. The 20% offer made it better value.

Certainly Wood

14 years ago

Thanks for feedback - your comments are noted and these issues are being addressed with the installation of a new cleaning system to remove pieces that are smaller than the 2" min diam Nic MD

Recensioni del prodotto

Data di acquisto: 22/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

excellent as always but delivery carrier leaves a lot to be desired - rang day…

excellent as always but delivery carrier leaves a lot to be desired - rang day before to say delivering but could'nt say when e.g. morning or afternoon. on the day waited till 5pm rang to say when -...

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Recensioni del prodotto

Data di acquisto: 30/01/2012

0

Cliente fidato

Verificato da Feefo

14 years ago

This is the fourth bag of logs that I have ordered (3 by phone &…

This is the fourth bag of logs that I have ordered (3 by phone & 1 online). The service is always excellent. I must this time say a big thank you to South West Deliveries as I was at work when they...

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Recensioni del prodotto

Data di acquisto: 30/01/2012

0

Certainly Wood Recensioni

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoWood not quite as dry as usual. Usually it;s so dry it gives off heat when initially stacked.

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoPrevious batches have been very good with larger logs as ordered, but this latest batch was disappointing with what look like more odds and ends - smaller thin bits that burn well but far too quickly.

Small bulk bag 1.2m3Altre recensioni di questo prodotto (2,934)Visualizza il sito web del prodottoExcellent product. It is a pity that the high quality bulk bag cannot be re-used.

10 box orderAltre recensioni di questo prodotto (76)Visualizza il sito web del prodottonicely packaged. have not used it yet as still had some kindling but I am sure it will start the fire well.

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoWe are very pleased with the dryness of the wood which burns really well.

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoThere are too many small pieces and the bark is falling off which means we are losing more of the volume of the log. We are using the bark as kindling but it just burns away very quickly.

Flamers (50) 2 boxes NEWAltre recensioni di questo prodotto (88)Visualizza il sito web del prodottoThe flamers get the fire going so easily

Small bulk bag 1.2m3Altre recensioni di questo prodotto (2,934)Visualizza il sito web del prodotto

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodotto

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoNot as good as last time because this time there were lots of smaller cuts rather than full logs.

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodotto

Large bulk bag 1.6m3Altre recensioni di questo prodotto (3,787)Visualizza il sito web del prodottoExcellent burners as usual!

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