Although I have stayed with you, the service has not been great.
You didn't call when asked, you didn't reply to emails, and you've sent the wrong documents.
So overall, its been a terrible...
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Ariana Greenwood
Caunce O’Hara
25 days ago
Hi there,
Thank you for sharing your feedback.
I sincerely apologise for your experience and understand how disappointing and frustrating this must have been. This is not the level of service we aim to provide.
I understand that you have been in touch with our Complaints team and that the issue has now been resolved.
If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403.
Best wishes,
Ariana
The service has always been good. However, I did have to question/complain about the significant increase in my premium for 26/27. Following this, it was reduced. I did question why the renewal...
Insurance Policy went through again without any issues/concerns, goo communications and get early information before new policy is required, payment of policy also no comcern.
Everything has worked pretty smoothly in terms of purchasing, renewing and updating the cover over the years. I have not had to make a claim (fortunately), so I can't comment on that aspect of it.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
