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Caterkwik Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 3,018 recensioni

Shirley Waters

Verificato da Feefo

Barrow-in-Furness

2 years ago

Ciò che Shirley Waters ha detto su Caterkwik:

Water Heater

Dry happy with the service from Caterkwik. We’re very helpful and I would have no problem recommending them.

Steve

Caterkwik

2 years ago

Thank you for the fab feedback, Shirley. We are glad we could help!

Shirley Waters

2 years ago

Sorry, meant VERY happy with the service from Caterkwik. It should also say they WERE very helpful … etc. All in all, I was very satisfied.

Recensioni del prodotto

Data di acquisto: 07/02/2024

Cliente fidato

Verificato da Feefo

2 years ago

Awful items advertised not in stock Keep being sent confusing invoices that have already been paid. Will stick to Nisbets in future

Steve

Caterkwik

2 years ago

Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. kelly@caterkwik.co.uk.

Recensioni del prodotto

Data di acquisto: 20/02/2024

Cliente fidato

Verificato da Feefo

2 years ago

Good service

quick efficient service and delivery at a good price, customer adviser was helpful

Steve

Caterkwik

2 years ago

Thank you for the great review, we are glad you were happy with our service :)

Recensioni del prodotto

Data di acquisto: 19/02/2024

Cliente fidato

Verificato da Feefo

2 years ago

No delivery, poor response. Have asked it be checked into. Was told someone would get back to me with update. They didn't . Still chasing a table three and a half weeks after purchase.

Steve

Caterkwik

2 years ago

Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused.

Recensioni del prodotto

Data di acquisto: 09/02/2024

Sarah Taylor

Verificato da Feefo

Llanelli

2 years ago

Ciò che Sarah Taylor ha detto su Caterkwik:

Mostly happy

Ordering was easy, and everything appeared smooth - however, it would have been much more helpful if it was clear on the website that delivery into the building would cost more. We didn’t discover...

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Steve

Caterkwik

2 years ago

Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements.

Sarah Taylor

2 years ago

Hi Steve, thank you for your response. I appreciate that this is an industry standard, but as we are a very small community cafe, and have never bought a new appliance before, I would have no way of knowing this, so it would be helpful, for novices like me, if a note about this was on the page with the cooker prices. I have only domestic purchases to go from, as that is all my experience has been. I did pick it up on the order acknowledgement, but it’s a bit late when you have placed the order. Apart from this one little thing your service was excellent, and I also appreciate you explaining. Many thanks!

Data di acquisto: 02/02/2024

Gkmen Kosar

Verificato da Feefo

2 years ago

Ciò che Gkmen Kosar ha detto su Caterkwik:

Customer service

I been told that I will get call before delivery. I did not get call , they just turn up . They l were going to leave freezer outside in the rain . I ask them to bring inside which ground floor easy...

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Steve

Caterkwik

2 years ago

Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this.

Recensioni del prodotto

Data di acquisto: 15/02/2024

Cliente fidato

Verificato da Feefo

2 years ago

No fuss service

Regular communication and delivery driver was very helpful

Steve

Caterkwik

2 years ago

Thank you for the great feedback!

Data di acquisto: 09/02/2024

David Dickson

Verificato da Feefo

2 years ago

Ciò che David Dickson ha detto su Caterkwik:

Used company over 10 years and will carry on doing so

Excellent customer service reliable, they have a tracking system so you can track exactly when they’re gonna turn up

Steve

Caterkwik

2 years ago

Hi David, thank you for the amazing feedback! Here's to the next 10 years :)

Recensioni del prodotto

Data di acquisto: 13/02/2024

Jone Yakob

Verificato da Feefo

2 years ago

Ciò che Jone Yakob ha detto su Caterkwik:

It help full

Steve

Caterkwik

2 years ago

Thank you for your feedback. If you could let us know what we could do better, or where we fell short of the mark, that would be great.

Data di acquisto: 02/02/2024

Susan King

Verificato da Feefo

2 years ago

Ciò che Susan King ha detto su Caterkwik:

Easy, delivery on time 'o problems Equipment excellent

Steve

Caterkwik

2 years ago

Thank you Susan, this is much appreciated.

Recensioni del prodotto

Data di acquisto: 05/02/2024

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