I sent back my items as they were not suitable, i am still waiting for the money to be put back into my account.
Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Thank you for your comments on the returned garments. our returns policy is a 10/14 day turnaround from reciving the goods back into our warehouse. Your refund will be dealt with on this service level basis
and your account credit accordingly. We appreciate your feedback on this subject and will expedite your return once received.
Kay Prendergast
Head of Customer Services
Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Your credit card after further investigation has been credited on 16.10.10
Kay Prendergast
Head of Customer Services
Very very poor service/nobody bothered to tell us that the item was not in stock.As a customer I shoul not have to chase the order!!!! I doubt if I will order from them again/suggest that you stop...
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Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Sorry to hear your comments on this Mr Visram, you are quite correct in ther fact that you shouldnt have to chase your order and we ususally email the customer to confirm that an item is either out of stock or going to be delayed so i cant understand why you werent kept informed and apologise. We take our service and customer relations very seriously so will look into this for you.
Kay Prendergast
Head of Customer Services
Recensioni del prodotto
Data di acquisto: 30/09/2010
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Cliente fidato
Verificato da Feefo
16 years ago
Great service, great quality products at an excellent price
Helpful and quick delivery, if items are not in stock they say so and don't charge until they are.
Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Sorry to hear about the gloves and might i say i am very surprised as these are one of our best selling gloves and i have not had any negative feedback on these.
We take your comments very seriously so will look at the gloves and have them tested for future.
Kay Prendergast
Head of Customer Services
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
