Ordered 2 pairs of socks shown as 'in stock' on website. After receiving notification that they were posted I received a phone call to say stock holding was actually only one pair. Refund for one...
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Brookes UK Ltd.
Brookes UK Ltd.
10 years ago
Sorry to hear of your experience, we can see that there was, unfortunately, a stock error when we came to pick the last pair off the shelf. This is disappointing and does not happen often, can see we've communicated the issue ASAP and refunded ASAP. We are continually improving our systems all the time and do hold accurate data, its unfortunate the last pair was not on the shelf.
Ian
Recensioni del prodotto
Data di acquisto: 07/12/2015
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Cliente fidato
10 years ago
I would recommend a friend
Recensioni del prodotto
Data di acquisto: 26/11/2015
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Cliente fidato
10 years ago
Brilliant.
Recensioni del prodotto
Data di acquisto: 07/12/2015
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Cliente fidato
10 years ago
No problems but no real need to interact as everything was automated.
1 item I ordered was out of stock, I received a apology via email which seemed personalised, a nice touch.
My other item was well described on the internet and the price was good, but the time to...
service poor delivery slow had to re order due to size
Brookes UK Ltd.
Brookes UK Ltd.
10 years ago
Thanks for the feedback. I see the order was received on Sunday at 09:01 into our system, we dispatched the item on Tuesday 24th. It does state on the basket page 2-3 days delivery (these are working days) I am sorry for the confusion, we will investigate if it took royal mail longer to deliver than the standard 48 hour service which you selected.
Ian
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