I received excellent service today. The arm on the electronic swing snapped so I emailed to see if I could get a replacement and the service I received from Richard was brilliant a replacement arm...
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Richard
Bababing!
3 years ago
Thank you for your review Claire, happy to help! Many Thanks Richard
I'm so happy that we purchased the Raffi BabaBing for our first newborn. We spent over hours looking at prams and travel systems and were totally confused and overloaded with information. The Raffi...
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Richard
Bababing!
3 years ago
Hi Alex! Thank you so much for taking time to write such a detailed review. We are delighted that you are happy with the Raffi. Anything you need, don't hesitate to reach out. Rick
I saw the bag online and fell in love with it, baby's bag was the last thing on my list as i just couldn't find a bag that i liked. I ordered and received my bag however upon opening the packaging i...
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Richard
Bababing!
3 years ago
Thank you for your review and your feedback. I am sorry to hear that the experience could have been better. Please do contact me directly on richard@bababing.com if you would like a replacement mat or to discuss the order further. I apologise that your experience has fallen short of our usual high standards. Kind Regards, Richard
Awful. Haven’t heard back from them since emailing.
Nick
Bababing!
3 years ago
Hi,
I am sorry to read your review with regards to our service. As a company, we strive to achieve the best customer experience possible when purchasing our products.
After looking into your recent email, please be advised a response was sent 2 days after your email. Please check all inboxes and spam folders to ensure our email did not arrive in these folders?
AN
Anonymous
3 years ago
The zip is awful and stressful to use. I would definitely it recommend or buy from the company again.
Recensioni del prodotto
Nick
Bababing!
3 years ago
I am sorry to read your recent review with regards to our mani backpack. After looking into your recent email and comments, it seems the product is not faulty, however I believe you do not like the purchase you made at the time. Please be advised that we do offer a 14 day money back guarantee or replacement product as long as the product is not used and still in its packaging format including swing tags. We as a company firmly believe 14 days is enough time for our customers to receive their order in order to evaluate it is right for them. Should this not be the case, every customer has 14 days in which to return their purchase.
After looking into your order, it seems your purchase was made on the 11th September 2022, and therefore 3 months has passed since your purchase, and therefore a product refund/replacement cannot be made as the product has been used resulting in the product not being able to be put back on resale.
AN
Anonymous
3 years ago
I ordered the product before my baby was born, as you would expect. So I couldn’t use it and return it within 14 days of receiving it. But your response has confirmed I won’t be using the company again.
Richard
Bababing!
3 years ago
Good morning and thank you for follow up feedback. If a product is faulty we are always happy to refund or replace the product as my colleague has mentioned in the previous reply and we do feel that our returns policy is fair. As a company we always try our best to go above and beyond to help our customers but we are unable to offer an open ended returns policy and it would be unsustainable for us to do so. Once again I am sorry that you are unhappy with the level of service that you have received. Many Thanks Rick
The bag looks great and feels great.
The secret pockets and extra pockets are fantastic, we think you need more photos to show it off more. We was both surprised at how many extras you get so SHOW IT...
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Recensioni del prodotto
Richard
Bababing!
3 years ago
Hi Ben so pleased that you are happy and thank you for your kind review. Rick @ Bababing
Very pleased with product but postal strike meant delivery was very delayed.
Richard
Bababing!
3 years ago
Thank you for your feedback. I am pleased that you are happy with the product! The postal delays were unavoidable and I can appreciate that it may have been frustrating. Many Thanks, Rick
Recensioni del prodotto
Data di acquisto: 26/11/2022
0
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Cliente fidato
3 years ago
Very good quick and efficient
Richard
Bababing!
3 years ago
Thank you so much for your review and feedback . We are so pleased that you are happy with the product and the service. Thanks! Rick
Recensioni del prodotto
Data di acquisto: 29/11/2022
0
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Cliente fidato
3 years ago
Great product but delivery took longer than I expected.
Nick
Bababing!
3 years ago
Hi,
Many thanks for your review below and we are glad that you like your new changing bag.
With regards to delivery, we apologize that this took longer than expected, however this is due to the current Royal Mail strike action currently going on at present. This is seriously disrupting many businesses here in the UK and unfortunately due to the contract situation we have with Royal Mail in using their services, we are therefore unable to use other suppliers. We are all hoping the strike action is resolved soon so that normal delivery times move back to normal as we do use a free delivery tracked 48 hour delivery service on all orders.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
