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Todd Doors Recensioni

Doors | Over 45,000 Doors In Stock | Todd Doors

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Cliente fidato
11 years ago
Data di acquisto: 11/09/2012
I bought three doors which all seemed fine on initial inspection. Only when I painted them…
I bought three doors which all seemed fine on initial inspection. Only when I painted them did I noticed the manufacturing defect in the veneer of one of the doors and by that time I was outside the...

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TODD DOORS
Todd Doors
11 years ago
Good Afternoon Firstly may I take this opportunity to thank you very much for your feedback. I am sorry to hear that you are not entirely happy with your purchase from us in September 2012. I have reviewed the notes applicable to your order and cannot find any details regarding this matter. Every single door and all new products are guaranteed for 12 months from the date of purchase against faulty material or manufacture, so long as it is treated in accordance with our instructions which can be found online, within our brochure or on the reverse of any printed paperwork. If you would like to discuss this matter further please do contact us via the telephone or mail me directly on marketing@todd-doors.co.uk. Kind Regards marketing@todd-doors.co.uk
Cliente fidato
11 years ago
Thank you for your response, your terms state "Please remember that, by fitting or finishing your door or making alterations in any way, you will be deemed to have accepted the goods as supplied. Unfortunately, we cannot replace a faulty or incorrectly supplied door if ANY alterations have been carried out.". Since the faults were only discovered once the doors were cut, hung and finished we understood that we had "accepted" the doors according to your terms and had no recourse. Additionally, the cost of hiring the carpenter to fit new doors meant that replacing the faulty doors would be prohibitively expensive.
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TODD DOORS
Todd Doors
11 years ago
You are correct that in our Terms & Conditions that we state that if you have hung or cut your doors then we deem the products to have been accepted by you. This however protects us against claims for damage to doors that occurs as a result of fitting negligence rather than potential manufacturing faults. In these cases we would evaluate the situation, in the first instance, using customers photos then send out a Door Expert to carry out a viewing to ascertain the cause of the issue. If indeed the product were faulty then we would have replaced them under our standard Terms & Conditions. I hope that clears things up a little more and and sorry that your experience shopping with us wasn't as I would expect. Kind Regards marketing@todd-doors.co.uk
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Cliente fidato
11 years ago
Data di acquisto: 12/09/2012
Excellent service and very prompt delivery too.
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Cliente fidato
11 years ago
Data di acquisto: 03/10/2012
Incompetent staff member made me change my order now locks and hinges are too small…
Incompetent staff member made me change my order now locks and hinges are too small for the doors. Had to send hinges back but locks were already fitted. Some locks were silver as requested but...

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TODD DOORS
Todd Doors
11 years ago
Good Afternoon Thank you very much for you feedback. Obviously we are are not entirely happy unless our customers are, so I have reviewed your order history with us. Back in September 2012 you placed an order with us via our website which consisted of a number of doors and associated ironmongery. I can see from the notes on this order that you subsequently placed an additional order with us for more product and that we collected your initial hinge order from you as requested and provided you with a full refund. I would consider all of our staff to be highly knowledgeable Door Experts but would like to apologise if in this instance you were wrongly advised. I trust everything was resolved? If not please do contact us or mail me directly at marketing@todd-doors.co.uk. Kind Regards marketing@todd-doors.co.uk
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Cliente fidato
11 years ago
Data di acquisto: 22/08/2012
Set of doors turned out not be an exact match once installed and Todd would…
Set of doors turned out not be an exact match once installed and Todd would not accept responsibility even though the odd door was not a product they supplied!!!
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TODD DOORS
Todd Doors
11 years ago
Good Afternoon Thank you very much for your valuable feedback. I have now reviewed the notes made by our Door Experts and spoken with our Door View team and have ascertained that you did have an issue with a sidelight that you purchased in August 2012. The last record we have was one made in August 12 where we left you a message on your voicemail and also with someone who answered your landline. It is my understanding from our notes that the sidelight was replaced free or charge. If you do not believe this to be the case, please feel free to contact us or mail me directly at marketing@todd-doors.co.uk. Kind Regards marketing@todd-doors.co.uk
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Cliente fidato
11 years ago
Data di acquisto: 31/01/2013
Without spending time to remember what paperwork we threw away, we are delighted with all…
Without spending time to remember what paperwork we threw away, we are delighted with all internal and the front door combination. Thank you Peter Ky and colleagues for most kindly allowing us to...

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Cliente fidato
11 years ago
Data di acquisto: 11/12/2012
See below
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Cliente fidato
11 years ago
Data di acquisto: 30/08/2012
Great service and selection if products, they were also the best priced company
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Cliente fidato
11 years ago
Data di acquisto: 18/09/2012
No problems with the service that was provided
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Cliente fidato
11 years ago
Data di acquisto: 13/12/2012
Very helpful staff and efficient service
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Cliente fidato
11 years ago
Data di acquisto: 15/11/2013
The level of expertise is amazing. They really do know all about doors.
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Informazioni su Todd Doors
Todd Doors have been sourcing and supplying on-trend and beautifully designed timber doors for over 60 years. Think quality not quantity and an attention to detail that extends through everything we do, from our precision crafted timber veneers to our friendly Door Experts who are here to provide you with as much advice and guidance as you need. Feefo allows us to gain valuable independent feedback from our customers about our products and our performance. It is important to us to provide the best possible service and welcome all comments that help us to improve.
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Viking House, Unit 6, Northolt Industrial Estate, Belvue Road, Northolt, Greater London, UB5 5QS, United Kingdom
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Informazioni su Todd Doors
Todd Doors have been sourcing and supplying on-trend and beautifully designed timber doors for over 60 years. Think quality not quantity and an attention to detail that extends through everything we do, from our precision crafted timber veneers to our friendly Door Experts who are here to provide you with as much advice and guidance as you need. Feefo allows us to gain valuable independent feedback from our customers about our products and our performance. It is important to us to provide the best possible service and welcome all comments that help us to improve.