Travel Trolley Ulasan

Dear Komal, Thank you for taking the time to provide us with your feedback. We're thrilled to know that you find our email service efficient, instant, and safe Regards, Travel Trolley

Dear Pavandeep, We're delighted to know that you've found good deals and have chosen to book your tickets through us on multiple occasions. Our team works tirelessly to provide the best prices and options for our valued customers like you. Regards, Travel Trolley

Dear Valued Customer, We regret to hear about your recent experience with us and we sincerely apologize for the inconvenience and distress it has caused. Given the incredibly stressful circumstances you are facing, we understand the frustration our late response and inept handling of your situation may have caused. That being said, due to the ongoing crisis in the Middle East and the resulting airspace closures, we are experiencing high call volumes which result in delayed responses. Nonetheless, we are pleased to inform you that a refund request for your unused flights has been lodged with the airline. Please note, it may take 4 to 5 weeks from the day of submission for the refund request to be processed. Regards,Travel Trolley

Dear Gary, We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, unable to receive a response. Due to ongoing crises in the Middle East and resulting in airspace closures, we are dealing with an unusually high volume of calls. According to our records, you have initiated a dispute with your bank. Therefore, our concern department will handle this matter further. However, we might not be able to process the refund we received from the airline until we conclude the dispute you raised. Regards, Travel Trolley

Dear Valued Customer, Please accept my sincere apologies for the confusion and inconvenience you have encountered. According to our records, our representative tried to assist you over the phone; however, the call was abruptly disconnected. Nonetheless, a full refund for your flight has been processed on our end and will be returned to your original mode of payment. You can expect to receive it within 5-7 bank working days. Regards, Travel Trolley