I didnt feel i got the best deal possible, no on board credits, and was unable to give advice to a first time cruiser on things like anytime dining v's early/late. My consultant was very friendly,...
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Karen King
Cruise Megastore /Travel Megastore
7 years ago
We are always looking at how we can better assist our members, so we thank you for your feedback and will contact you shortly. We look forward to speaking with you soon.
TC
Trusted Customer
7 years ago
I would also like to mention the consultant told me he booked a mid ship balcony room, i paid extra for it in case my husband gets sea sick. Room 7307, to discover afterwards, it is only several rooms from the back of the ship..... how is that midship? I could have saved hundreds and got onboard credit by booking a room to be allocated when i boarded. Onboard credit would be the least i should get
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thank you Louise for your additional feedback. Please be assured we will contact you soon to remedy this.
TC
Trusted Customer
7 years ago
When do you plan to contact me? When exactly is shortly? Its now 7:30pm on 27/3/19
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thank you for your Feedback, we truly welcome all responses so we can better understand how we can create a more positive experience for our members. We can see our agent has been trying to contact you. However, we have escalated this matter to management who will be contacting you today regarding this matter.
TC
Trusted Customer
7 years ago
Hello karen. I beg to differ. I have not been contacted by an agent to discus my issues. I did receive a call to see if i wanted to receive hot deals from your company. I have no missed calls, and have answered every phone call. Please Karen, lets be honest here...... i look forward to receiving a call from management, but I wont be holding my breath. I have to say the rating for service is rapidly declining, somewhat like my patience
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We can see management has been successful in contacting you. Thank you for your time, we appreciate your feedback.
Tanggal pembelian: 15/03/2019
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TC
Trusted Customer
7 years ago
Apa yang dikatakan Trusted Customer tentang Cruise Megastore /Travel Megastore:
Yep fantastic service from Simone Harley I will get her to take care of all of my cruises
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Wow what a great review! Thank you for taking the time to rate your experience and look forward to many more interactions.
Tanggal pembelian: 07/03/2019
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TC
Trusted Customer
7 years ago
Apa yang dikatakan Trusted Customer tentang Cruise Megastore /Travel Megastore:
Sharon is very helpful friendly and patient. is a pleasure speaking to her and she tries very hard to accommodate all your requests.
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thank you for such a great review! I will make sure Sharon gets the recognition she deserves. We love to read when our members enjoy using our services.
Tanggal pembelian: 20/03/2019
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TC
Trusted Customer
7 years ago
Apa yang dikatakan Trusted Customer tentang Cruise Megastore /Travel Megastore:
Mark was excellent - great manner, competent and couteous.
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!
Tanggal pembelian: 18/03/2019
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TC
Trusted Customer
7 years ago
Apa yang dikatakan Trusted Customer tentang Cruise Megastore /Travel Megastore:
As Sharon told me I had until the end of April to cancel my cruise or change passenger names Turns our I can’t Now some the group can’t go and are out of pocket
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thanks for sharing your feedback; we truly welcome all responses so we can better understand how we can create a more positive experience for our members. We will be in touch soon
Tanggal pembelian: 18/03/2019
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TC
Trusted Customer
Boonah
7 years ago
Apa yang dikatakan Trusted Customer tentang Cruise Megastore /Travel Megastore:
I would highly recommend your cruise to any of my friends and family they were extremely helpful to me and answerd all my questions were very polite and nothing was to much trouble regards mary...
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Karen King
Cruise Megastore /Travel Megastore
7 years ago
We love to read when our members enjoy using our services and thank you for taking the time to leave your review. We’re glad we have been able to work with you to create a great holiday booking experience.
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