Thompson & Morgan Ulasan

We're very sorry to hear about your experience and sincerely apologise that both the condition of your plants and the service you received fell so far below the standards we aim to provide. We understand how frustrating it must have been to spend so much time chasing a resolution, particularly when you experienced delays and poor communication throughout the process. We appreciate you taking the time to share such detailed feedback. Your comments regarding the quality of the plants, the handling of your complaint, our refund process and communication have been noted and will be shared with the relevant teams for review. While we're pleased your refund was eventually issued, we're sorry that the overall experience has left you feeling so disappointed. Kind regards, Hannah Thompson & Morgan

We're sorry to hear that you were disappointed with the service you received. We appreciate you taking the time to share your feedback, and your comments will be taken on board as we continue to review and improve the experience we provide to our customers. Kind regards, Hannah Thompson & Morgan

Ann, we're sorry to hear that you were disappointed with the quality of your geraniums this year. We understand how frustrating it must have been when your plants did not meet the standard you expected from us. Thank you for taking the time to share your feedback. Your comments are valuable and will be taken on board as we continue to review the quality of our plants and service. Kind regards, Hannah Thompson & Morgan

Thank you for your kind review. We're delighted to hear that you were pleased with the customer service you received. We appreciate your feedback and will continue to work hard to provide the level of support our customers expect. Kind regards, Hannah Thompson & Morgan