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Rointe UK Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 2,633 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Heater failed in under a month

I bought the radiator for my conservatory and have found it to be both effective and attactive. With the help of your helpdesk it is easy to set up.

Rointe UK

8 years ago

Thanks for your review. We´re delighted we could help and if you need anything else, please don´t hesitate to contact us.

Kind Regards,
The Rointe Team

Pelanggan Tepercaya

8 years ago

Reported that heater not working two weeks ago and after some test told the control panel had failed. I was told that a new one would be sent that day to their local representative and they would contact me to make an appointment to fit it. When no call received I contacted the service team who promised to find out when the part would be fitted but they did not call back. I contacted the wholesaler who found put that the part had not been sent so the local agent was not in a position to fit it. I AM STILL WAITING.

Rointe UK

8 years ago

I´m extremely sorry to hear about your issue. It´s unusual for this to happen and I'd like to investigate this matter straight away with our support team. So I can help please can you send me the following details to marketing@rointe.com:

- Order number

- Product reference number and serial number

- Name and address (with postcode)

- Telephone number and email address

I will then personally speak to the Support Team to investigate what has happened and respond to you within 24 hours of receiving the information.

Kind Regards,

Laura - Rointe UK Marketing

Peter Sims

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan Peter Sims tentang Rointe UK:

Just great

Great product and plenty of functions.

Rointe UK

8 years ago

Thank you for the feedback. We hope you´re happy but if there´s anything we can do, don´t hesitate to contact us.

Kind Regards,

The Rointe Team

Michael Toms

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan Michael Toms tentang Rointe UK:

Great Product

Very neat looking Radiator and wi fi connected what more can you want

Rointe UK

8 years ago

Thank you for the feedback. We hope you´re happy but if there´s anything we can do, don´t hesitate to contact us.

Kind Regards,

The Rointe Team

Phillip Cripps

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan Phillip Cripps tentang Rointe UK:

Very happy with my appliance and the instalation

Well I can't say much as my installer got the heater for me but I must say I am happy that so far the heater is working very well and as per my expectations.

John Harrison

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan John Harrison tentang Rointe UK:

Excellent product

Angharad Morgan

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan Angharad Morgan tentang Rointe UK:

Experience was good although we didn't buy direct.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Awful website

The first heater I bought had a faulty control panel so I returned the item the next day to be told that it has to be sorted with Rointe as it’s there policy. Luckily it’s a wholesaler that I use...

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Rointe UK

8 years ago

Thanks for your honest feedback. Firstly, we´d like to express our apologies for the issues you have experienced. We can assure you that this is an unusual case and we work hard to ensure a good quality product with first class customer service. With regards to your comments about our website - we are working to redesign our "register your product" page on our website as we are aware it is not user-friendly. This is currently in development and will hopefully be launched by Summer 2018.

Kind Regards,

The Rointe Team

Jose Maria

Diverifikasi oleh Feefo

Calafell (tarragona)

8 years ago

Apa yang dikatakan Jose Maria tentang Rointe UK:

Buen producto , app algo floja

El producto es de calidad , pero la.conectividad con la wifi no esta del todo resuelta, la app da muchos cierres repentinos y el enlace con los dispositivos da muchos fallos. El servicio tecnico es...

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Rointe UK

8 years ago

Gracias por tu comentario.

Leonard Dauben

Diverifikasi oleh Feefo

Carlisle

8 years ago

Apa yang dikatakan Leonard Dauben tentang Rointe UK:

The control panel is very small,difficult to see and adjust

The builder brought it to our house and it works alright.Only had it a week or so but I think the control panel needs to be bigger.

Rointe UK

8 years ago

Thanks for your comments. I will pass this feedback onto our product development team so they can take into account for future products.

Kind Regards,

Laura - Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Value for money

Yes I would recommend the arointe Kyros heaters. Fully packaged for transport. Good quality goods and easy to install and operate. I’ve run out of rooms !

Rointe UK

8 years ago

Thanks for your review. Customer service and top quality is what we aim for at Rointe. If we can help you in the future, please don´t hesitate to contact us.

Kind Regards,

The Rointe Team

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