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Rointe UK Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 2,633 ulasan

M. Smith

Diverifikasi oleh Feefo

Anglesey

8 years ago

Apa yang dikatakan M. Smith tentang Rointe UK:

Good heat, stylish look but small and fiddly controls

One of the 8 radiators was defective and their authorized engineer did not appear for over a week so our own electrician had to replace the heater.

Rointe UK

8 years ago

Thank you for your comments. We apologise for your experience and any inconvenience caused. We have passed all customer feedback regarding the product label on the back of the radiator to our Product Department to consider the location of this label and we will also feedback your comments re. the size of the controls.

Kind Regards,
The Rointe UK team

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Brilliant

Brilliant product just what was required to replace two night storage heaters.

Rointe UK

8 years ago

Thanks for your feedback. We really appreciate our customer's comments!

Kind Regards,
The Rointe UK team

David Smith

Diverifikasi oleh Feefo

village

8 years ago

Apa yang dikatakan David Smith tentang Rointe UK:

Heaters working very well once we understood the complicated instructions.

Registration of product difficult - too many serial number digits, passwords & then getting back into system. Placing serial number plate on the back of the heater so it cannot be seen unless the...

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Rointe UK

8 years ago

Thank you for your honest feedback. I will pass your comments onto our production department regarding the serial number on the back of the heater - we agree that is not a good idea. The product registration process is currently under review and development to make it simpler and easier for our customers to register their products.

Thanks very much for your review. We like to hear our customer feedback so we can build a better product, brand and process for the future.

Kind Regards,

The Rointe UK team

Roger Willis

Diverifikasi oleh Feefo

Yeovil

8 years ago

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Apa yang dikatakan Roger Willis tentang Rointe UK:

I have attached a copy of my invoice as I cannot upload it on the product registration screen. Can you confirm that you have received this copy.

Rointe UK

8 years ago

Thanks for your comments. Please could you send your invoice to support@rointe.co.uk? We are unable to download the attached invoice for our records via Feefo. I apologise for any inconvenience, but our Support Team will be able to receive it and archive for your guarantee.

Thanks,

Rointe Marketing Team

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Very difficult to register products on website. 3 products to register and continually told 'product does not exist'.

Rointe UK

8 years ago

Thank you for your feedback. It's great to hear feedback directly from our customers. We are aware that registering products on our website is a problem and we are working to fix this as soon as we can. I shall pass your comments onto our Web team.

We hope you have a great day.

The Rointe UK team

Michael Beazley

Diverifikasi oleh Feefo

Luton

8 years ago

Apa yang dikatakan Michael Beazley tentang Rointe UK:

Brilliant

What a brilliant product!!!

Juilette Langridge

Diverifikasi oleh Feefo

Bridgwater

8 years ago

Apa yang dikatakan Juilette Langridge tentang Rointe UK:

Very polite and helpful. Will buy from them again

Rointe UK

8 years ago

Thanks so much for your feedback. We're delighted that you're happy but if there's anything else you need please don't hesitate to contact us.

All the best,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 years ago

Modern and good looking radiator

Very happy with the look of the radiator and it works very well. It is easy to programme which makes me happy

Rointe UK

8 years ago

Thanks so much for your feedback. We're delighted that you're happy but if there's anything else you need please don't hesitate to contact us.

All the best,

Rointe UK

David Hill

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan David Hill tentang Rointe UK:

Great product really easy to setup. Very energy efficient.... five starts

Rointe UK

8 years ago

Thank you for your feedback. We appreciate your comments.

Kind Regards,

The Rointe Team

Daniel Trethewey

Diverifikasi oleh Feefo

8 years ago

Apa yang dikatakan Daniel Trethewey tentang Rointe UK:

Excellent service

Excellent service dealt with my problem very quickly and efficiently. Very impressed and will definitely be purchasing from you in the future and will be highly recommending.

Rointe UK

8 years ago

Thank you for your feedback. If you need further help in the future, please don't hesitate to contact us.

Kind Regards,

The Rointe Team

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