Riviera Travel Ulasan

Hello Roberta, We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and found the Douro Splendour to be spotlessly clean, with brilliant, friendly, polite, and efficient staff. It's wonderful that you appreciated the stunning scenery and excellent onboard food. We also note your feedback regarding the lounge size, the onboard entertainment, and the allocation of free time during excursions in extreme heat. Additionally, we have taken on board your comments about the timing of dinner service. We appreciate you taking the time to share your experience. Kind regards, Riviera Travel

Hello, We are so pleased to hear that you enjoyed your journey through Helsinki, Tallinn, and Riga, and that Darinka was such a professional and approachable tour guide. It's wonderful to know that the location and quality of the hotels met your expectations and that the local guides provided such knowledgeable city tours. We appreciate you sharing your feedback about the return flight information and are glad that Darinka was able to assist your group. Kind regards, Riviera Travel

Hello, We are delighted to hear that you enjoyed your River Cruise and felt it offered good value for money. It's wonderful to know you had no complaints at all. Kind regards, Riviera Travel

Hello, We are so pleased to hear that you had such a beautiful and relaxing time on your Douro, Porto & Salamanca River Cruise, and that you particularly enjoyed the excursions to Salamanca and Porto. It's wonderful that you found the scenery, food, and accommodation to be good, and we're glad you appreciated the onboard entertainment and cookery display. We appreciate you sharing your feedback regarding the passenger information about suggested tips. Kind regards, Riviera Travel

Hello, Thank you for sharing your experience on our Douro, Porto & Salamanca River Cruise. We're delighted to hear you found our team to be friendly and professional. Kind regards, Riviera Travel

Hello John, We are sorry to hear about the difficulties you experienced with your recent holiday. We understand that the change to the itinerary and the subsequent travel disruptions caused significant anxiety and disappointment, particularly given your ages and the unexpected standing room situation on the Eurostar. It is disheartening to learn that this impacted your overall experience, especially when you had anticipated a different journey along the Rhine. We appreciate you acknowledging the efforts of our agent in Brussels and the excellent food and staff on board. We also note your feedback regarding the ship's facilities, the duration of breakfast, the timing of excursions, and the evening entertainment. We understand your concerns about communication and the impact of rail repairs. Your feedback is invaluable as we continuously strive to improve our services and ensure our guests have the most enjoyable holidays possible. We regret that your experience has led to a lack of trust and a reluctance to consider future travel with us. Kind regards, Riviera Travel

Hello Ken, We are delighted to hear that you had a great holiday on our Douro, Porto & Salamanca River Cruise and that this was your second river cruise with us. It's wonderful to know that you met some lovely guests and that our staff were friendly and helpful. We appreciate you highlighting the attention to detail from our team and that you felt well looked after. Thank you for your kind words and we look forward to welcoming you back for more Riviera experiences. Kind regards, Riviera Travel

Hello Andrew, We are so pleased to hear that you had an overall good experience on your Douro, Porto & Salamanca River Cruise. We appreciate you taking the time to share your feedback with us. Kind regards, Riviera Travel