Riviera Travel Ulasan

Thank you for your feedback. We are pleased to hear that you found the service provided by the onboard team to be outstanding. We are sorry to learn that you felt the Cruise Director did not meet your expectations. We understand that you have discussed your concerns with our Customer Service team and intend to submit a formal complaint. Once received, our Guest Relations team will review the matter thoroughly and respond in line with ABTA guidelines, which allow up to 28 days for a full response. We regret that this aspect of your experience has affected your memories of what should have been an enjoyable holiday, and we look forward to the opportunity to review your concerns further through our formal complaints process.

Hello Lawrence, We are delighted to hear how much you enjoyed the Douro, Porto & Salamanca River Cruise. It's wonderful that you found the river and its surroundings so stunning and peaceful, and that you appreciated the amenities and service aboard the riverboat. We are also pleased that the dining options, bar and lounge area, excursions, and evening entertainment met your expectations. Kind regards, Riviera Travel

Hello Elizabeth, It’s wonderful to hear that you had such a positive experience on your Helsinki, Tallinn & Riga holiday and that guide Darinka was so exceptional. We're delighted you appreciated the central hotel locations and that you felt safe throughout your journey. We hope to welcome you back on another Riviera Travel holiday soon. Kind regards, Riviera Travel

Hello, It’s wonderful to hear that you had an immensely enjoyable cruise on the MS Jane Austen and that you’re already planning another river cruise with us. We’re delighted that you couldn’t fault any part of your cruise experience, from the staff and food to the cleanliness and itinerary. Kind regards, Riviera Travel

Hello Regan, We are so pleased to hear you had a wonderful experience with our service and organisation. We appreciate you sharing your feedback regarding the pacing of the excursions. We will certainly take your comments into consideration as we plan future itineraries. Kind regards, Riviera Travel

Hello, We appreciate you taking the time to share your feedback. We are glad to hear that you enjoyed your re-arranged itinerary and learned a lot about Holland. We also congratulate our partners at Scylla for their excellent support in making this possible. Kind regards, Riviera Travel

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the ship, the food, and the service provided by our onboard team. River conditions, including low water levels, are beyond our control and can change very quickly. Any decisions regarding itinerary amendments are made in consultation with our shipping partners based on the most up-to-date operational information available. Once changes are required, considerable logistics are involved in arranging a revised itinerary and associated shore excursions for all guests. As advised prior to departure, guests were informed of the changes and were offered the option to cancel and receive a full refund should they have preferred not to travel. If you would like your concerns to be reviewed further, please do write to our Guest Relations team. They will carefully consider all points raised and respond within 28 days, in line with ABTA guidelines.

Thank you for your 4* review. We are so pleased to hear you had a wonderful holiday and an amazing experience on the Highlights of the Douro Valley & Salamanca River Cruise. It's fantastic to know you enjoyed it so much.

Hello John, We are so pleased to hear that your first river cruise with us on the Douro, Porto & Salamanca River Cruise was such a positive experience. It's wonderful to know you felt welcome and supported throughout your journey, and that the balance of onboard relaxation and shore excursions suited you perfectly. Kind regards, Riviera Travel