Riviera Travel Ulasan

Thank you for taking the time to share your experience of The Blue Danube River Cruise. We are delighted to hear that you found the ship excellent, with spacious and spotlessly clean cabins and public areas. It's wonderful that you enjoyed the first-class food and found the excursions to be good and well organised, with knowledgeable local guides. We appreciate your feedback regarding the entertainment and will certainly take this on board.

Thank you for taking the time to share your feedback with us following your recent holiday. We were delighted to learn that you enjoyed the itinerary and found it offered a good balance between escorted excursions and free time. We also appreciate you taking the time to comment on your Tour Manager. We recognise the important role our Tour Managers play in shaping our guests' enjoyment of a holiday, and we are grateful when guests share both positive and constructive feedback. As we are continually striving to enhance the experience we provide, your comments have been shared with our Tour Management team for review and consideration. We were sorry to learn that the hotel in Brig did not fully meet your expectations. Having reviewed your booking history, we can confirm that you enquired about air conditioning facilities at the hotels. At that time, information was provided confirming which hotels offered air conditioning on the itinerary. We regret to learn that you were also expecting air con at the Hotel Victoria.

Thank you for your wonderful feedback on your recent Rhine Cruise to Switzerland. We're so pleased to hear you enjoyed the boat, crew, and food. It's great that you found the Rhine Gorge to be a highlight, and we appreciate you sharing your observations about the industrial aspects of the river and the efforts made to cruise slowly for passenger enjoyment.

Thank you for sharing your feedback on the Malta Uncovered tour. We are pleased to hear that you found the excursions to be very good, with interesting locations, knowledgeable guides, and excellent organisation and transport. We are also glad that our tour representative was helpful and charming. We appreciate you bringing your concerns about the hotel to our attention. We are sorry to hear that your experience did not meet your expectations, particularly regarding the division of the hotel and the location of your room. We also note your comments about the evening dinners. Your feedback is valuable as we continually strive to improve our offerings.

We are delighted to hear that your Douro, Porto & Salamanca River Cruise exceeded your expectations and that you thoroughly enjoyed the food, service, and accommodation. It's wonderful to know that our well-organised tours and events, led by knowledgeable and professional guides, also contributed positively to your experience.

Thank you for your wonderful review. We are delighted to hear that you had an excellent holiday with us. We appreciate you sharing your feedback regarding the weather and understand that this was beyond our control. We hope to welcome you on another Riviera Travel holiday in the future.

We are so pleased to hear that you enjoyed the daily tours on your Malta Uncovered holiday and found them informative. It's wonderful that you discovered the rich history Malta has to offer and that our tour guides contributed to a positive experience. We hope you have the opportunity to revisit Malta and explore at your own pace in the future.

Thank you for your wonderful review! We are delighted to hear that you had such a fantastic experience on the Blue Danube River Cruise, from the amazing staff and delicious food to the comfort of the ship and the knowledge of our tour leaders. It's also great to know that our team was proactive in managing the hot weather and that our local guides enhanced your journey. We appreciate you sharing your feedback about the airport arrival and will take this on board. We're so pleased you enjoyed your first river cruise and look forward to welcoming you back on another Riviera Travel adventure!

We're delighted to hear that you thought your tour manager Matt was fab, very caring and knowledgeable. However, we were sorry to hear that you were disappointed with your hotel room on this tour. We do hope you had the opportunity to raise your disappointment with Matt. When our tour managers are made aware, they are typically very good at finding an appropriate resolution for our guests, enabling them to go on and enjoy the tour in full.

We're delighted to hear that you thought the cruise itself was brilliant. Thank you for your candid thoughts on flying versus taking the Eurostar option. For guests who may find managing their own luggage more challenging, flying may be a more suitable option. Alternatively, we invite guests to enquire about our 'Baggageman' service. We work with a partnered supplier who collects our guests' luggage one week prior to departure and returns it one week after returning home. Guest's find their luggage in their cabin upon arrival at the ship and do not need to worry about transporting it.