Thank you for taking the time to share your feedback.
We are sorry to hear that your holiday did not meet your expectations and that you were disappointed by several aspects of your experience. At Riviera Travel, we strive to deliver high standards of service and memorable holiday experiences, so we regret that this was not reflected on this occasion.
As your review does not provide specific details regarding the concerns you encountered, we would welcome the opportunity to investigate these further. We therefore invite you to contact our Guest Relations team with full details of your experience. Upon receipt of your correspondence, we will review the matters raised and provide a response within 28 days, in line with ABTA guidelines.
Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
Thank you for taking the time to share your feedback.
We are sorry to hear that the tour did not live up to your expectations. We have noted your comments regarding the hotels, dining experiences, coach arrangements and excursion timings, including your disappointment that your visit to the Alhambra did not provide the experience you had hoped for.
As your review raises a number of concerns, we would welcome the opportunity to investigate these matters further. Should you wish to do so, please contact our Guest Relations team with full details of your experience. We will review the matters raised and respond within 28 days, in line with ABTA guidelines.
Tour Manager made our trip more enjoyable and she was excellent Tour Manager. However, we had a half day Vancouver trip with a local guide who needed more experience and study about Vancouver as...
Baca lebih lanjut
Riviera Travel
Riviera Travel
8 days ago
Hello,
Thank you for sharing your feedback with us. We are delighted that your Tour Manager helped make your trip so enjoyable, though we regret to hear about the inconsistency you experienced during the local excursion. We appreciate your valuable insights as they help us continually improve our services.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you enjoyed the journey and appreciated the service provided by our tour manager. Thank you for sharing your positive experience with us.
Kind regards,
Riviera Travel
Tanggal pembelian: 24/09/2026
0
Bagikan
JO
Josephine
Diverifikasi oleh Feefo
GBR
9 days ago
Apa yang dikatakan Josephine tentang Riviera Travel:
The end to end service from Riviera is faultless. We chose Riviera because we had travelled with them twice before and while the boat we travelled on this time was a little disappointing, we still...
Baca lebih lanjut
Riviera Travel
Riviera Travel
8 days ago
Hello,
We are delighted to hear that you enjoyed a wonderful overall experience with us and found our transport arrangements so convenient. Thank you for your continued loyalty, and we look forward to welcoming you back for many more enjoyable journeys in the future.
Ulasan produk
Media yang diunggah
Lihat semua media (15)
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you enjoyed such a wonderful trip with us and appreciated the excursions. Also thank you for your amazing photographs.
Kind regards,
Riviera Travel
The tour was too inexperienced. Lack of communication. Apart from that all good.
Riviera Travel
Riviera Travel
8 days ago
Thank you for sharing your feedback with us regarding your recent tour. We are pleased to hear that you had a generally positive experience overall, and we appreciate you highlighting areas where communication and tour operations could be improved for future journeys.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the wonderful accommodation, dining, and entertainment during your holiday. We also appreciate your constructive comments regarding communication and will take them on board as we continually strive to improve our services.
We are delighted to hear that you experienced such excellent service both prior to and during your holiday with us. Thank you for sharing your positive feedback.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
Thank you so much for sharing such wonderful feedback with us. We are delighted to hear that you and your party enjoyed a fabulous holiday on your cruise, and we look forward to welcoming you aboard again soon.
Tanggal pembelian: 28/09/2026
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
9 days ago
the service from riviera was good. the admin was good just a shame the trip didn't live up to expectations
Riviera Travel
Riviera Travel
8 days ago
Hello,
Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with our service and administration, though we are sorry to learn that the overall experience did not fully meet your expectations. We appreciate your comments as they help us to continually improve.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
We appreciate you sharing your feedback with us regarding your recent holiday. We are sorry to hear that certain aspects of the itinerary did not meet your expectations, and we hope to have the opportunity to provide a much better experience for you in the future.
Kind regards,
Riviera Travel
Tanggal pembelian: 24/09/2026
0
Bagikan
MA
Marguerite
Diverifikasi oleh Feefo
GBR
9 days ago
Apa yang dikatakan Marguerite tentang Riviera Travel:
From the exit at Calgary airport to the final goodbye at Vancouver we were met with a cheerful smile and until all the group bags were checked through Linda was there. Linda was an exceptional tour...
Baca lebih lanjut
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you had such a memorable holiday and that our tour representative provided exceptional support and guidance throughout your journey.
Ulasan produk
Media yang diunggah
Lihat semua media (4)
Riviera Travel
Riviera Travel
8 days ago
Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that your journey through the Canadian Rockies was such a memorable bucket-list adventure, and we will certainly pass your kind words along to the team.
We are delighted to hear that you had such a wonderful experience with our service.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you enjoyed your third journey with us and appreciated the balance of the itinerary, the quality of the accommodation, and the support provided by our guide. Thank you for choosing us once again, and we look forward to welcoming you back for another wonderful holiday in the future.
Thank you for your wonderful feedback. We are delighted that you found our service to be professional and informative.
Ulasan produk
Riviera Travel
Riviera Travel
8 days ago
We are delighted to hear that you enjoyed the accommodation and the service provided by your local guide during your time exploring Lake Garda, Venice and Verona. We do, however, understand your concerns regarding the length of the travel arrangements for the excursion to Venice, and we appreciate you sharing your perspective with us.
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.