Riviera Travel Ulasan

Hello Trevor, Thank you for sharing your feedback with us. We are pleased to hear that you found our booking service efficient and helpful, though we are sorry to learn that aspects of your journey impacted your overall experience. We truly appreciate your comments and hope to have the opportunity to provide you with a more seamless trip in the future.

Hello, Thank you for your wonderful feedback. We are delighted to hear that you felt well-supported throughout your holiday and appreciated the efforts of our team both on the road and back in the UK.

Thank you so much for sharing your feedback with us. We are delighted to hear that you had such a positive experience and felt well supported throughout your journey.

We are delighted to hear that you had such a fantastic experience with our team and enjoyed the wealth of knowledge shared during your tour.

Thank you for taking the time to share your review. We are pleased to hear that you found the tour enjoyable overall and that there were many positive aspects to your holiday. We are, however, sorry to learn that certain elements did not meet your expectations. Your comments regarding the return flight arrangements, the variation in meal experiences throughout the tour, and the picnic provided during the Cabot excursion have been noted and shared with the relevant teams for review. We appreciate your suggestion regarding a farewell evening meal for the group and recognise how this could have enhanced the overall experience. Feedback such as yours is invaluable in helping us continually evaluate and improve our tours. Thank you again for your balanced and constructive comments, and we hope to welcome you on another Riviera Travel holiday in the future.

We are delighted to hear that our crew provided such wonderful and hardworking service throughout your journey.

Thank you for sharing such wonderful feedback about your recent family group experience and your continued loyalty over the years. We are delighted to hear that our team provided exceptional support with your travel arrangements, and we look forward to welcoming you aboard again for your future journeys.

Hello, Thank you for sharing your feedback with us. We are pleased to hear that your experience with our tour manager during the trip was excellent, though we regret any difficulties you encountered with our communication channels beforehand. We value your insights as we continually strive to improve our customer service. Kind regards, Riviera Travel

We are delighted to hear that you found our booking and follow-up processes to be seamless and efficient.

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations and that you were disappointed by several aspects of your experience. At Riviera Travel, we strive to deliver high standards of service and memorable holiday experiences, so we regret that this was not reflected on this occasion. As your review does not provide specific details regarding the concerns you encountered, we would welcome the opportunity to investigate these further. We therefore invite you to contact our Guest Relations team with full details of your experience. Upon receipt of your correspondence, we will review the matters raised and provide a response within 28 days, in line with ABTA guidelines. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them.