Partyrama Ulasan

Good morning, Thank you for your Feedback. We fill our cylinders with grade A helium supplied by BOC Gases, which is 99% pure. With such high purity, it’s extremely rare for helium-compatible balloons not to float when properly inflated. However, many balloons on the market today are designed for air inflation only and will not float when filled with helium. Unfortunately, the small number balloon in question falls into this category — it is intended for air inflation and will not float with helium. We do stock these types of balloons as well, and they are clearly marked as "air fill only – no helium required." https://www.partyrama.co.uk/themes/letters-numbers-and-phrase-balloons/air-fill-number-balloons/ If you test our helium using a balloon that is helium-compatible, you’ll see that it floats as expected. Please let us know if you have any further questions. Kind Regards Sales Team

Hello Thank you for getting in touch and sharing your feedback regarding the helium canisters you purchased: We’re sorry to hear that the product didn’t meet your expectations. To clarify: The giant number balloons require significantly more helium than standard latex or 18" foil balloons. On average, each of the small canisters will inflate around 2–3 number or letter balloons, not the 13 suggested for standard-sized balloons. The “up to 13 balloons” guidance refers to 18" foil balloons only, under ideal inflation conditions. We understand this can be frustrating, especially if expectations were based on different balloon types. Your experience highlights the importance of matching the correct gas supply to the type of balloon, If you need help selecting the most suitable helium option for specific balloon types in future, our team would be more than happy to advise. Best regards,

Thanks for your message. The 11" foil numbers and letters are too small to float with helium—they’re designed for air fill only. Even the 16" size doesn’t float. For floating balloons, you’d need at least 32" foil letters or numbers. Which means you inflated the correct number of balloons from the cylinders.

Hello Thank you for your feedback. We’re sorry the item you ordered was out of stock and that you didn’t receive it — we understand how disappointing that can be. However, we’re glad our customer service team was able to reach out to you promptly and offer an alternative. We always aim to provide clear communication and quick resolutions when issues arise, and we appreciate you recognising that. Best Regards

Thank you for your feedback! We're sorry to hear the stand was smaller than expected. It’s designed for mini cupcakes or treats, but we appreciate your comments and will look into making the sizing clearer. If we can help further, please let us know!