Neptune Ulasan

Hi Charlotte, I'm so sorry that your order was affected by delays and that it took us a while to get your products to you. I really appreciate your honest review as it gives us points we can look at and work on as company. We are looking at our lead times constantly and working hard to improve on these, but this is not always possible. I would be more than happy to chat to you in more detail about your experience, I am more than happy to give you a call for a chat, or my email is ellie.millican@neptune.com.

Hi Mark, I'm really sorry that you have been let down by our courier partner. I would really welcome the opportunity to talk in more detail about what has happened. I can give you a call, or if you wish to email you can get me on ellie.millican@neptune.com. Speak soon!

Thank you so much! I hope you enjoy your decorating project!

Hi Mary - it is great to hear from you! I'm so pleased your quest to find the Gabriela fabric was successful, and its even better to hear we will be seeing you again soon! Have lovely week!

Thank you! It is so great to hear that you have enjoyed your experience with us. I'm pleased you love the quality of the products and the service! Have a great week!

Hi Julie, it is great to hear that you had a lovely experience in our store and the team were able to help you make your decisions. I will certainly pass your kind words onto the drivers - they will be chuffed!

Hi Linda, I'm very sorry to hear that your order was affected by delays, and that although we offered a voucher it took a few attempts for you to receive this. This is not the experience we would have hoped for you to have had with us, and I shall certainly pass your feedback on so that we can learn from your experience. If you would like to chat in more detail about your time with us, feel free to give me an email on ellie.millican@neptune.com. Take care!

Hi Tom, it is great to hear you have enjoyed your experience with us and you love the table. I hope it makes a great addition to your home and you make many memories around the table for years to come!

Hi Karen, thanks so much for the excellent feedback! I'm so pleased to hear you have enjoyed your experience with us.

Hi Adam, thank you for the lovely feedback, it is great to hear that you felt well communicated to throughout. I'll be sure to pass your kind words onto the delivery team. Have a great week.