Perfect customer service. My vase was delivered by courier but was damaged on arrival. Neptune replaced within days without the need to return the damaged item.
Laura Munslow
Neptune
5 years ago
Thank you so much for leaving a review! I am sorry to hear your vase was damaged upon arrival, packaging is something we are always looking at and I will make sure to mention your feedback. I am happy to read we were able to send you one that arrived just as it should within a few days and thank you for your patience whilst we made this right for you. I hope you are having a lovely start to the new week and we look forward to welcoming you back soon to help with that wish list!
Order was delivered much earlier than expected which was a bonus.
Laura Munslow
Neptune
5 years ago
Thank you so much for letting us know you received your order quickly and you are happy with the items - it means so much to hear from our customers and I hope you are having a lovely to start to the week!
Ulasan produk
Tanggal pembelian: 01/03/2021
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Neptune
5 years ago
Covid-19 issues meant there was a long time between ordering our chairs and their delivery, but staff were helpful and kept us informed of delays/progress.
Laura Munslow
Neptune
5 years ago
Thank you so much for leaving a review for us and for your patience and understanding whilst we delivered your order - I am so happy to read you are happy with your new Wycombe armchairs! I hope they become a true favourite in your home and we will look forward to welcoming you back soon!
Ulasan produk
Tanggal pembelian: 24/10/2020
0
Bagikan
KW
Karen Wilkinson
Diverifikasi oleh Neptune
5 years ago
Apa yang dikatakan Karen Wilkinson tentang Neptune:
Excellent service and Claire Birkbeck has been a fantastic designer who has gone the extra mile to create a fantastic kitchen for us. We are delighted with her designs.
Laura Munslow
Neptune
5 years ago
Thank you so much for your review, Claire will be absolutely thrilled you are happy with your new Kitchen! I hope you have a lovely start to the new week and are enjoying getting used to the new space!
Beautifully made products, excellent customer service and very professional delivery. The team went above and beyond to make sure the furniture was exactly where I wanted and also made the effort to...
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Laura Munslow
Neptune
5 years ago
Thank you so much for such a beautiful review - you have truly made my day! I will make sure to pass this to our delivery team, so they know they have met your expectations and you have been happy with their delivery and our customer service over all. If you have any questions or queries, please do let me know, you can reach me direct on laura.munslow@neptune.com. I hope you have a very pleasant start to the new week!
Kitchen table/chairs and 2x Coffee Tables all excellent quality and value for money. The service from the entire team in Bournemouth has been outstanding thru these difficult times and without any...
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Laura Munslow
Neptune
5 years ago
Thank you so much for such a great review, Stephen! I have made sure the Bournemouth team and our delivery team receive your compliments and thank you so much for taking the time to post your feedback - I am so happy you are both pleased with the designs now complimenting your home and the service received. I hope you have a lovely start to the new week!
Ulasan produk
Tanggal pembelian: 18/02/2021
0
Bagikan
SS
sandra shevill
Diverifikasi oleh Neptune
5 years ago
Apa yang dikatakan sandra shevill tentang Neptune:
Although I had to wait a considerable time for my 10 new dining chairs it was worth the wait. The quality is excellent and they are perfect for my new table. Would definitely recommend
Laura Munslow
Neptune
5 years ago
Thank you so much for an amazing review, Sandra. I am so happy to read you feel it was worth the wait and we have delivered something that will be well loved in your home. Thank you for your patience and choosing our chairs to compliment your Dining room. I hope you have a lovely weekend.
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune is an interiors retailer recognised for its exacting standards, design-led aesthetic and expert craftsmanship. Perhaps most well-known for its kitchens, every Neptune piece is designed for a lifetime of use, with its trademark ‘look’ being rooted in British heritage.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune is an interiors retailer recognised for its exacting standards, design-led aesthetic and expert craftsmanship. Perhaps most well-known for its kitchens, every Neptune piece is designed for a lifetime of use, with its trademark ‘look’ being rooted in British heritage.