hollywood mirrors Ulasan

Hello

I am sorry to hear you are unhappy with the wait on your mirror, for this I am very sorry. 

In all of our listings for the mirrors that are out of stock, the leads times are uploaded and the button to add this to the checkout cart shows as 'pre-order' we do this so that customers are well informed of the lead times before checking out to hopefully void disappointment, we then send over an email to ensure the customer was aware of the wait and is happy to continue with their order. 

If you wish to receive a full refund and I can let you know when the mirrors arrive in stock this is absolutely fine.

Thank you 

Hollywood Mirror 

Hello, I am terribly sorry to learn that you are not a happy customer. As I can see this mirror was in fact due to be in with us at the end of January  however after some delays at the manufacturer it is going to be the end of February. If there was anything we could do to get these mirrors in sooner I can assure you we would do it. Payment in our checkout is immediate however if you wish to receive a full refund and I can let you know when the mirror is back in stock this is an option. 

Thank you & again my sincerest apologies. 

KIrsty  

Hi there, 

Thank you for leaving feedback and I am very sorry you feel the service was less than perfect. I have looked into this and it was me personally that dealt with the issue that happened with your mirror. As I understand a White mirror had been packaged in a Black mirror box (by the supplier) as we discussed on the telephone  which was an honest mistake and we sent out a new mirror very same day you reported this issue to us for a swap out on a next day service.

If you would like my help with anything else at all please feel free to call or email me.

Thank you & best wishes.

Kirsty