Celebrity Cruises Ulasan

Thank you for your feedback, we look forward to welcoming you onboard!

Thank you for your lovely feedback, Mark. We're so happy to hear that your Personal Cruise Concierge found an option that suited your needs, and we hope you all have a fantastic trip together!

Thank you for your amazing review Dolores! We're thrilled to hear that your experience aboard Celebrity Ascent was so memorable. It's wonderful to know our crew, dining venues, and service exceeded your expectations and made you feel like royalty. Thank you for your kind words and for sharing your experience with others—we look forward to welcoming you back for another 10-star holiday!

Thank you for sharing your feedback, Chris. We are very sorry to hear of your disappointment with your stateroom onboard Equinox. We understand how important it was for your wife to have suitable accommodations, particularly given her wheelchair requirements, and we regret that the stateroom has not met your expectations. We are also sorry to learn that the Aqua Class stateroom did not align with your expectations regarding size, which has added to your frustration. As we can see that you are currently onboard, we have contacted our onboard team and asked that they reach out to you directly to see whether there is anything they can do to help make your experience more comfortable. As loyal guests who have sailed with us many times before, we are especially disappointed to learn that this experience has negatively impacted your view of Celebrity Cruises. Please accept our sincere apologies, and thank you for bringing your concerns to our attention.

Thank you for your feedback, Robert. We're glad you found the option to hold your booking useful. We appreciate your comments regarding the balance display after paying the deposit and understand how seeing the full outstanding amount initially could have been confusing and off-putting. We're pleased the follow-up email clarified the correct remaining balance. Your feedback is valuable and will be shared with the relevant team as we continue to improve the booking experience. Thank you and we look forward to welcoming you onboard.

Thank you for your feedback, Carol.

Thank you for your feedback. We're pleased to hear the booking process was easy and that our salesperson was helpful. We appreciate your comments regarding cruise pricing and understand your concerns about the increasing cost of some sailings. Your feedback is valuable and will be shared with the relevant team. Thank you once again and we look forward to welcoming you on board.

Thank you for your feedback Gregory, we look forward to welcoming you onboard!

Thank you for your wonderful feedback, Margaret, and for choosing Celebrity Cruises for your fifth cruise with us. We're delighted to hear that our friendly and helpful staff, excellent food and service, and spotless surroundings helped make your holiday so enjoyable. It means a great deal to know that we continue to provide the high standard of experience you've come to expect from Celebrity. We truly appreciate your loyalty and look forward to welcoming you back on board for many more perfect vacations in the future.

Thank you for taking the time to rate our service, Samuel. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns. If you would like to discuss your experience further or require any assistance, please contact our team on 0344 493 2043 or email customerserviceuk@celebritycruises.com. We would be more than happy to help.