AXA Insurance - Northern Ireland Ulasan

Good afternoon Cian Thank you for sharing your experience. I sincerely apologise for the disappointment and any frustration caused. It’s important to us that our customers feel supported and treated fairly, and I regret that your recent experience did not reflect that. Upon reviewing your situation I can see that your policy with us since '23 was set to auto renew and as mentioned in the renewal, we will automatically renew your policy if we do not hear from you. As we did not hear from you, we automatically renewed same. You had then taken out another policy online imputing invalid information which allowed a discount which was not applicable. When you contacted us regarding the duplicate payment we allowed a discount on the correctly rated policy and had the invalid policy voided. This ensures that your policy and all information is rated correctly. We want to thank you for renewing your policy. We value your custom and look forward to being of service to you in the future. Kind regards Sinead Feefo Coordinator

Good Morning Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your renewal premium. We understand the concern and frustration that can come with an increase in insurance premiums. Please know that we always strive to provide the best possible coverage at competitive rates. The decision to adjust premiums is never made lightly, and it's driven by the need to ensure that we can continue to support our customers with the highest level of protection in the event of unforeseen circumstances. There has been an increase in premiums across the market due to a number of factors including higher claims frequency and a rise in the costs associated with settling claims such as parts and labour. I would like to take this opportunity to thank you for renewing with AXA; We value your custom and continued support. Kind regards Sinead Feefo Coordinator