Good Afternoon,
Thank you for your feedback. I’m sorry to learn that you were unhappy with your renewal premium.
I am glad to hear you are satisfied with the service you received. I want to provide some clarity regarding increases in premium. This is impacting all insurance companies throughout the country and has been influenced by several factors, including a rise in claims, increased costs for parts and labour, and a reduced availability of replacement parts, which can extend claim settlement times.
At AXA, we are committed to minimising these increases wherever possible while ensuring that we continue to provide the high level of coverage and service that our customers expect.
When my colleague reviewed your policy with you, they were able to provide an additional discount and I can confirm this was the lowest premium we were able to offer.
We value your continued loyalty to AXA and hope to continue to provide a great service going forward.
Kind regards
Erin
AXA Insurance
