XmasDirect vélemények

Hi Nikola, thank you for taking the time to leave us feedback. We are extremely sorry to hear you have not yet received your lights. Upon tracking your parcel, I can see a delivery was attempted on Saturday the 3rd, but unfortunately the driver could not find your address. For this reason, your parcel was returned to the depot and is currently being held at your local depot due to delays. As you are likely aware, there is delays across the whole courier network due to on-going postal strikes, which is out-with our control. We would recommend downloading the DPD app, where you can track your parcel and update any delivery preferences.

Thank you for leaving us such a fantastic review, we hope you love your Christmas tree :)

Hi Martin, I cannot find any order for yourself prior to the order you placed for our Pro Series power cord, I have tried searching with your name, the email you provided and order reference. All our power cords are only compatible with our own lights, so perhaps this is a contributing factor to why you are unable to screw the two parts together. If I am mistaken and your lights are ours, please email us at info@xmasdirect.co.uk, with a photo of the connection on your lights and we will be able to advise on the correct power cord. We can also provide you with a returns reference number, where you could return the power cord to us and once we receive back we could help you exchange this for the correct one.

Thank you so much for the fantastic review, Dawn! We are so pleased to hear you are happy with our service, as a small family-run business that means so much to us. Merry Christmas when it comes :)

Thank you Terrence. We are very pleased to hear you are happy with our garlands. Wishing you a Merry Christmas when it comes.

Hi Robert, thank you for taking the time to leave us feedback. We're really sorry to hear you struggled to find the correct lights. Our website is constantly reviewed to ensure we have all relevant information on each of our products. I can see that the lights you recently purchased, has the full information on the website to ensure you can make an accurate choice when adding to existing lights. A way to ensure you buy the correct ones, is to compare the SKU code (which can be found below the add to basket button) which your existing lights. Furthermore, in the additional information tab we include the length of the plug to transformer, and transformer to first bulb which in this case is 3.3m total, so that you can check this is suitable before purchase. In future, if you are looking to add to your existing lights you can either call or email us and we would be more than happy to check your previous orders and point you in the right direction.

Thank you for the great review. :)

Hi Arthur, we are really sorry to hear your parcel hasn't arrived with you yet, as you are probably aware this is due to postal strikes which are currently causing delays. This is completely out with our control and we are trying our absolute best to get parcels out to customers on time. The postal strikes are causing delays across the whole courier network, so even when we use other couriers we cannot guarantee delivery within the two days. Upon checkout on our website there is a message above the 'proceed to checkout' button where we explain that delivery times are less reliable than usual. This is also highlighted again in your order confirmation. Upon tracking your parcel, I can see this is currently at the depot awaiting delivery.

Thank you for the great review :)