not all items ordered were sent, only 3 from 8; refused delivery of same and am still waiting refund from them, being told that it will be in pieces due to the returns going back in. Expecting to...
Olvasson erről többet
Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you experienced issues with the delivery of your order.
I can see that you have been in contact with our customer services department regarding the problems that have occured and were informed that you would be receiving a credit refund on your order when the items had returned back to our warehouse.
Due to each of the affected items being delivered back to our warehouse on different dates and at different times, your credit refunds were split up and processed at separate intervals as explained by one of our customer service advisors on the 16/02/18.
As explained in our most recent email to you on the 21/02/18, any remaining credit refunds have now been processed.
Please accept my further apologies for any inconvenience this has caused you.
Kind regards,
Sam
Post Office Shop Customer Care Team
Vásárlás dátuma: 06/02/2018
0
Megosztás
TC
Trusted Customer
Feefo által hitelesített
8 years ago
Mit mondott Trusted Customer Post Office Shop kereskedőről:
Delivery took longer than stated. I purchased from post office as I thought, wrongly, that delivery would be when they said it would be... It wasn't.
Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you experienced a delay in the delivery of your order.
Unfortunately, due to an delivery address error, which occured on the 13/02/18, your order was subject to a short delay until it could be resolved.
Once this had been corrected, the courier delivered your order at the next available opportunity.
Please accept my further apologies for any inconvenience this may have caused you.
Mit mondott Trusted Customer Post Office Shop kereskedőről:
Even though it says 2nd class stamps are enough for letters up to certain size and weight it apparently doesnt apply to mine. 3 letters came back while 3 other letters of the same size arrived in...
Olvasson erről többet
Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that your letters were returned to you.
Unfortunately we are unable to assist with the delivery of mail as we do not facilitate any actual deliveries as we are the online shop of the Post Office. When sending out mail in the future however, we would advise that when sending letters you double check the weight of your letters with your local Post Office before posting to ensure that you have the correct stamps so that they will reach their destination efficiently.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Vélemények a termékekről
Vásárlás dátuma: 06/02/2018
0
Megosztás
TC
Trusted Customer
Feefo által hitelesített
8 years ago
Mit mondott Trusted Customer Post Office Shop kereskedőről:
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Thank you for your feedback.
Sam