Inspiring and empowering customers to read, learn, create and play
Szolgáltatás
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
értékelés az elmúlt évben
Mind a(z) 269,282 vélemény megjelenítése
LS
Lisa Smith
Feefo által hitelesített
8 months ago
Mit mondott Lisa Smith The Works kereskedőről:
Fast and cheapstuff
Fast and cheap things
0
Megosztás
VB
vanessa button
Feefo által hitelesített
8 months ago
Mit mondott vanessa button The Works kereskedőről:
Great Christmas goods
Friendly staff and great items for sale
0
Megosztás
Megbízható vevő
Feefo által hitelesített
8 months ago
Stationary shop
Excellent service have also just discovered a works shop near me and service in the shop is also very good
0
Megosztás
EJ
Elaine Jackson
Feefo által hitelesített
GBR
8 months ago
Mit mondott Elaine Jackson The Works kereskedőről:
On a whole, we did not have a problem with the ordering service and there was a good selection of books to chose from. We order from yourselves every year and have had a few problems in the past with...
Olvasson erről többet
Donna Smith
The Works
8 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Megosztás
CJ
Ciara James
Feefo által hitelesített
8 months ago
0
Megosztás
Megbízható vevő
Feefo által hitelesített
8 months ago
Shop somewhere else!
I placed an order and did not hear any update for over 2 weeks. It was only when I got in touch with support do they then dispatch my order.
However, a good chunk of my items were now out of stock...
Olvasson erről többet
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
8 months ago
I still haven’t received my parcel. Contacted the works and was told, it was delayed because they had just moved, I could cancel and have a refund or wait a few more days. Sent another email three...
Olvasson erről többet
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has been delayed.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Megosztás
PN
pamela nicholls
Feefo által hitelesített
GBR
8 months ago
Mit mondott pamela nicholls The Works kereskedőről:
Still waiting
I am still waiting for a order placed 12th November, have contacted via the online query twice and still waiting for a reply from the 2nd time. Tried to phone but was number 40 in the queue.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has not been delivered to you.
We can confirm that a customer service adviser has been in touch to advise of the delays.
We can confirm that the order has been despatched, Evri tracking number H006JA0041877232.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
8 months ago
don't bother
waited 4 weeks for delivery customer service no help whatsoever just tell you they can't give you a dispatch date & that some items may not be available. I cancelled order & got a refund,wouldn't use...
Olvasson erről többet
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you cancelled your order due to despatch delays.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.