Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Tenon Tours értékelések

Mind a(z) 761 vélemény megjelenítése

Donald

Feefo által hitelesített

6 years ago

Mit mondott Donald Tenon Tours kereskedőről:

I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.

Elizabeth

Tenon Tours

5 years ago

Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.

Donald

5 years ago

Thanks

Gregory

Feefo által hitelesített

6 years ago

Mit mondott Gregory Tenon Tours kereskedőről:

They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.

Elizabeth

Tenon Tours

5 years ago

We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!

Lynna

Feefo által hitelesített

6 years ago

Mit mondott Lynna Tenon Tours kereskedőről:

Glad I chose Tenon.

Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...

Olvasson erről többet

Elizabeth

Tenon Tours

5 years ago

Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.

Megbízható vevő

Feefo által hitelesített

6 years ago

Beware if you need to make a change

Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip. Be aware that you can’t get a refund from them if you...

Olvasson erről többet

Elizabeth

Tenon Tours

5 years ago

Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits. Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.

Ralph

Feefo által hitelesített

Katy, TX

6 years ago

Mit mondott Ralph Tenon Tours kereskedőről:

Good communication and service. Act quicker on Covid-19 changes.

Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.

Elizabeth

Tenon Tours

5 years ago

Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.

Megbízható vevő

Feefo által hitelesített

6 years ago

Great communication, and hassle free rescheduling. Excellent service so fa

I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...

Olvasson erről többet

Elizabeth

Tenon Tours

5 years ago

Thank you for sharing your feedback with us! We are looking forward to your trip to England.

Megbízható vevő

Feefo által hitelesített

6 years ago

Great Customer Service

This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...

Olvasson erről többet

Elizabeth

Tenon Tours

5 years ago

Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future. We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.

Chuck

Feefo által hitelesített

6 years ago

Mit mondott Chuck Tenon Tours kereskedőről:

Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!

Elizabeth

Tenon Tours

5 years ago

We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.

John

Feefo által hitelesített

ARLINGTON HEIGHTS Illinois,

6 years ago

Mit mondott John Tenon Tours kereskedőről:

Janet and Natasha save our trip...!

Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...

Olvasson erről többet

Elizabeth

Tenon Tours

5 years ago

Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!

Kathleen

Feefo által hitelesített

6 years ago

Mit mondott Kathleen Tenon Tours kereskedőről:

I haven't heard anything from them since I told them back in May that we wanted to rebook the trip. I would really like to know that they are working on it, have it set up, etc. - I have flights I...

Olvasson erről többet

Elizabeth

Tenon Tours

6 years ago

Hi Kathleen, Thank you for your review. We are sorry that you have been waiting for a response from our team regarding your upcoming trip. We have checked your booking records and see that your By-Your-Side Service℠ TEAM member reached out earlier this month to discuss your travel plans. If you have further questions or concerns, please do not hesitate to reach your BYSS member directly. You may also contact us at travel@tenontours.com or 1.855.468.3666.