ProDog Raw vélemények

Hi Rachel, Thank you so much for your five star rating on our service. We do appreciate your support. Any questions, please get in touch at support@prodograw.com. We're here to ensure all runs smoothly for you. Best wishes Team ProDog

Hi John, Thank you for your honest feedback, and for the lovely comments about our service and team. It really does mean a lot to hear that you’ve found us helpful and faultless 😊 We’re sorry, though that the courier has let you down. And apologise on their behalf. We completely understand how frustrating poor delivery experiences can be, and it’s disappointing for us too when it impacts an otherwise positive experience. It’s certainly not the standard we want for our customers. Please do raise this with the courier company, and also please do feel free to contact us directly if you have any future delivery issues, and we’ll be happy to raise them with DHL and help however we can. Thanks again for your support and for taking the time to share your feedback with us. Best wishes Team ProDog

Hi John, Thank you for your feedback, and I’m very sorry for the confusion and frustration this situation caused. In the above reply, we assumed that, because you had already been in touch with us and we had successfully organised a replacement order delivered to you, it was clear we had taken the issue seriously and were handling it directly with the courier on your behalf. We apologise if that wasn’t communicated clearly. The suggestion was meant to read, if you wish to contact them alongside our intervention in the future, as an additional precaution to ensure safe arrival, not to place the responsibility on you. We completely understand your point that the courier contract is ours, not yours, and I’m sorry that our suggestion came across otherwise. We’re pleased that the replacement order arrived safely and appreciate your patience while we resolved this. When issues arise, we always aim to sort them quickly. Thank you again for bringing this to our attention, and please don’t hesitate to contact us if we can help further. Best wishes Team ProDog

Hi Anita, Thank you so much for your five star rating on our customer service. We really appreciate your support. Here for you at support@prodograw.com if you have any questions. Best wishes Team ProDog

Thank you so much for your thoughtful review. We’re delighted to hear your dog is loving the food and doing so well on the non-offal pack. It’s great to know the variety suits her needs and that she seems happier on it too 😊 We’re sorry to hear the delivery experience hasn’t been quite as fantastic. We really appreciate you flagging it. If you ever have any issues with deliveries from our chosen couriers, please don’t hesitate to contact us so we can look into this. Thanks again for your support, and give your girl a big cuddle from us Best wishes Team ProDog

Hello, Thank you for your high star review and your patience over the busy Christmas period with delivery. If you have any questions, please do contact us at support@prodograw.com, we're always happy to help. Best wishes Team ProDog

Hello Heather, Thanks so much for giving ProDog Raw a go, we’re really glad to hear your dog is getting on well with our food. We’re sorry to hear that a few containers were damaged. If you ever have any problems with packaging in the future, don't hesitate to get in touch with support@prodograw.com Do check the tubs as you unpack and decant, and we’ll happily provide replacement packaging if needed. Thanks again for the feedback and for choosing us. Best wishes Team ProDog

Hi Sharon, We appreciate you taking the time to share your reasons for choosing ProDog Raw. It’s great to know our service and support have been informative, punctual, and helpful for you. We are very grateful for your support. Best wishes Team ProDog

Hi Lesley, Thanks for the great review. Happy to hear ordering, changing flavours, and delivery updates have all been smooth for you. Please do get in touch if you have any questions at support@prodograw.com Best wishes Team ProDog