Mit mondott Mrs Margaret Baxter Holiday Gems kereskedőről:
Poor customer service
I had a few difficulties paying for my holiday so I decided to phone an advisor. The one I got was not very helpful I'm sorry to say. All I wanted was for him to take the payment for the holiday but...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
We do apologise for any service which you received that did not meet our usual standards. This will be addressed through our internal channels. We are delighted that you were able to continue with the booking and we do hope that you have a great time on the holiday.
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Feefo által hitelesített
4 years ago
Great service
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MF
Ms Donna Fraser
Feefo által hitelesített
4 years ago
Mit mondott Ms Donna Fraser Holiday Gems kereskedőről:
Stuart
Brilliant! Stuart was very friendly and helpful when I was making my booking.
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Feefo által hitelesített
4 years ago
Geraldine is an absolute gem. Would recommend her to all for booking!
Defo recommend them, Geraldine was very helpful throughout, grateful for her expertise, advice and guidance. Thank you
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Feefo által hitelesített
4 years ago
1st Class from Booking to Completion ! Great Price's...Well Happy 😁
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ML
Mr Mantas Lukas
Feefo által hitelesített
Nottingham
4 years ago
Mit mondott Mr Mantas Lukas Holiday Gems kereskedőről:
Recommendation
Easy booking. Fast response. We will see what next!
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Feefo által hitelesített
4 years ago
Geraldine was fantastic. Iv called a few times since then and asked for a call back. With no reply.
Review Team
Holiday Gems
4 years ago
We do apologise for any delay in response. Your booking shows no notes indicating a callback request, however, we shall request our customer service team to call as soon as possible to address any issues you may wish to raise.
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Feefo által hitelesített
4 years ago
Very good customer service
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MR
Mr Neil Riches
Feefo által hitelesített
4 years ago
Mit mondott Mr Neil Riches Holiday Gems kereskedőről:
I will start legal action if I am not on Premium Economy on my return.
Please see the email below - I will be going public and going to ATOL on my return. I have had no response yet.
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Olvasson erről többet
Review Team
Holiday Gems
4 years ago
Thank you for the review comments. This has been forwarded to the relevant department for immediate attention and we sincerely apologise for any inconvenience in the interim
MR
Mr Neil Riches
4 years ago
I arrived back in the early hours of this morning. Previous to this, and as expected, I had NOT received any email from HoIiday Gems. I have only had an email since I posted on Trust Pilot. I suppose that they thought that I would just 'go away'. When I checked in in Cyprus the check in staff were most helpful but could do nothing about it even though the travel documents clearly stated 'Premium Economy' and seated me in economy. I await a response from Holiday Gems andf will post the outcome -good or bad. However, I would strongly urge people NOT to book online. Call first before you book the holiday. I missed a number of holidays waiting to hear from Holiday Gems and costing me a fortume on their premium call number.
Review Team
Holiday Gems
4 years ago
Please would you email our complaints department on customerliaison@holidaygems.co.uk so that the matter can be addressed through the correct channels and processes? We thank you for your co-operation.
MR
Mr Neil Riches
4 years ago
Review Team at Holiday Gems.
You have clearly not read the message. As the message above states, I have already done this as stated above ie contacted customerliaison@holidaygems.co.uk. Why don't you ask them to contact me on my behalf?
I am just about to embark on a social media campaign. I also copied the CEO of your company Jason Edwards. For anybody else his email is jasonedwards@holidaygems.co.uk.
From: Neil Riches Sent: 12 May 2022 14:34 To: Customer Services ; customerliaison@holidaygems.co.uk;
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Feefo által hitelesített
4 years ago
Good prices, fast booking and polite helpful staff.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
