Mit mondott Mr Christopher Terry Holiday Gems kereskedőről:
Customer service lady talked too much and talked over me. Tried to sell it to me more then what their website was actually displaying the holiday for??. She blamed it on the high demand as Website...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
Thank you for your review. The booking was made online and there was no query on the subsequent call regarding the bed configuration. For clarity, a twin/double can have either 2 twin beds or one double. Our customer service team does not address complaints and assists, where possible, for changes or queries regarding pre travel bookings. We do hope that you will have a great holiday
0
Megosztás
ML
Mr stephen lusha
Feefo által hitelesített
St neots
4 years ago
Mit mondott Mr stephen lusha Holiday Gems kereskedőről:
Price ended higher than advertised
I found the hotel and destination I wanted and holiday gems confirmed it but at a higher price than advertised.so couldn't give them a higher rating than 3 stars
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Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Overall good, website quite easy to navigate but would be easier to have an option for multiple destinations in one search for those who are not sure where to go. Customerservice willing to help but...
Olvasson erről többet
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Very good will come back soon
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Excellent service. Recommend.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Booking online misgivings.
Such helpful people.
They answered my questions plus phoned me when they said they would.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
It wasn’t what I wanted
They couldn’t sort out the package I booked so I had to settle for something else but the team couldn’t find me anything that was in that same location n my luggage was removed I had to pay extra was...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
Unfortunately, due to the popularity of the destination and the midterm break, late bookings may be difficult to confirm on receipt of the online order due to the rapid changes in availability and costs. Our agents will always offer the best possible option and it is then up to our clients to accept the change or decline the offer. If any aspect is not acceptable it is your right, as per our terms and conditions, to cancel the order without penalty. We do trust, that despite the issue raised you were able to have a great holiday.
0
Megosztás
MG
Mrs janet Grimley
Feefo által hitelesített
4 years ago
Mit mondott Mrs janet Grimley Holiday Gems kereskedőről:
Had trouble with flights and baggage allowance
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Very clean Hotel - shame the food wasn't
Great hotel, both hotel, pool area and rooms spotless. Food awful, there's basic but this hotel topped it!! ate out for every meal. Which is such a shame as the staff and hotel was amazing. AI drinks...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
We do endeavour to provide a clear description of each hotel that we feature and all information is given in good faith as provided by our suppliers. As we do not own or manage the properties which we feature, we have no influence or control over the day to day running of a hotel or any operational decisions made by the management. It is shame that you felt the food was not up to the accepted standard but usually if this is highlighted to the hotel management they will make every effort to meet your requirements. We do hope that despite the issues raised you had a great holiday and thank you for your booking.
0
Megosztás
MD
Mrs Linda Derrick
Feefo által hitelesített
4 years ago
Mit mondott Mrs Linda Derrick Holiday Gems kereskedőről:
Very easy to negotiate. Booked and sorted within half an hour.So easy, no fuss or bother.Acknowledgement and Dockuments emailed back within ten minutes.Well done! Would definitely recommend.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
