Gray Line Iceland vélemények

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Dear Jasmine, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Dear Customer, Thank you for sharing your feedback. We apologize for the confusion you experienced with the initial email and the payment process. We understand how receiving an unexpected reply in a different language could be concerning, and we sincerely regret any doubts this may have caused. We also apologize for the issue with the payment site not accepting your credit card initially. We are continuously working to improve our systems and ensure a smoother experience for all our customers, and we appreciate you bringing this to our attention. Your feedback is valuable, and we will review our communication and payment systems to prevent similar situations in the future. Thank you for your patience, and we hope to serve you again under better circumstances. Best regards, Gray Line Team

Dear Customer, Thank you for sharing your feedback. We’re happy to hear that you found the driver helpful and the guide friendly, informative, and entertaining. However, we’re truly sorry to hear about the issue with the loudspeakers during your tour. We understand how important it is to hear the guide clearly, and we apologize for any inconvenience this caused. We will certainly look into the condition of the audio equipment and make any necessary improvements to ensure that all of our guests have the best possible experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We hope to have the opportunity to welcome you again in the future. Best regards, Gray Line Team

Dear Anthony, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Hello Christopher, you made our day with this review! ☺️We strive to deliver great experiences consistently so please give us a call whenever you need. We’ll be here, ready to assist you! Best regards, Gray Line Team

Sarah, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Gray Line Team

Dear Customer, Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience, and we want to sincerely apologize for the issues you faced during your tour. We take your comments seriously, particularly regarding the attitude of the driver and the experience at the Blue Lagoon. This is certainly not the standard of service we aim to provide, and we will address the matter with our team to ensure this doesn’t happen again. Regarding the shuttle and transfer experience, we apologize for the chaos and inconvenience you experienced. This was the time when the Blue Lagoon just reopened after the recent volcanic eruption, hence there were shortened Operating hours which also affected the streamlined process but it was restored last December 15 and everything is all back to normal now. We deeply regret that this experience has left such a negative impression, and we’d appreciate the opportunity to make things right. Once again, we are sorry for the frustration caused and thank you for sharing your thoughts. Sincerely, Gray Line Team

Dear Simon, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warm regards, Gray Line Team

Dear Georgia, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.