Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,995 vélemény megjelenítése

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Very helpful, clear about information needed and timescales for new paperwork to come through.

Nathan

ExoticDirect

5 years ago

Hello Gemma & James, Thank you for taking the time to rate us with a 5* Review. Glad you found the staff to be helpful and got the information you required! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Avoid

I have 5 birds insured with exotic direct, we recently had one sadly pass away. We have had him cremated and have proof of cremation but exotic direct won't accept a claim unless we paid to have a...

Olvasson erről többet

Hayley

ExoticDirect

5 years ago

Dear Donna, We are sorry to hear that you are unhappy with your recent experience. We will contact you directly to discuss this further. Kind Regards, The Exotic Direct Claims Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

good service

bought pet insurance for are african grey. bit expensive but he's pretty much coverd for all.online application form easy to fill.

Nathan

ExoticDirect

6 years ago

Hello Mrs Linley, Thank you so much for rating us 4*'s we really appreciate the feedback. Very happy to hear that the online application form has easy to fill in. Kind regards, The Exotic Direct Team

Megbízható vevő

Feefo által hitelesített

6 years ago

I made a bank transfer but have received no confirmation of my renewal despite having emailed and asked for one. I have no idea if my pet is covered now despite having paid a years cover

Nathan

ExoticDirect

6 years ago

Hello, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. I have tried to contact you via telephone today but I have not been successful in reaching you, I have also left a voice mail with details on how to contact us. I can confirm that your payment has been received and your policy is currently live. We would really like to be able to resolve this issue, please contact the team on:0345 982 5505 and we will be happy to help. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

Scarborough

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Once all the correct information was passed on from the vets it was a painless process.

Alec

ExoticDirect

5 years ago

Hi Michelle, Thank you for giving us this positive review. It's great to know that once your vet had provided the correct information, the rest of your claim was a painless process. If we can ever be of any further help or assistance, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Great company for every pets4homes needs

Grand service very easy to work with

Nathan

ExoticDirect

6 years ago

Hello Reece, Thank you so much for rating us 5*s We are very happy to hear that you found the service easy to use and that the staff were easy to work with. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Rang as I have moved . The Person I spoke to was more than helpful

Nathan

ExoticDirect

6 years ago

Hello John, Thank you so much for the 5* Review. We really appreciate the time you have taken to leave your feedback. Kind regards, The Exotic Direct Team.

Megbízható vevő

Feefo által hitelesített

6 years ago

It was quick and easy to use and no my gecko is covered and happy

Nathan

ExoticDirect

6 years ago

Hello, Thank you for the 5* Review! We are so happy to hear that the process was quick and easy for you. Kind regards, The Exotic Direct Team

Megbízható vevő

Feefo által hitelesített

6 years ago

Brilliant Experience

Fast Delivery and a great selection was ideal for what I needed

Nathan

ExoticDirect

6 years ago

Hello, Thank you so much for taking the time to rate us 5*s! We are happy to hear that the service was delivered fast and that the selection suited your requirements. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Worry free. Very happy having this. Thank you.

Nathan

ExoticDirect

6 years ago

Hello Robert, Thank you so much for the 5* review! Happy to hear that the process was worry free and you are happy with the service! Kind regards, The Exotic Direct Team.