From the first phone call (had problems with our internet) to receiving the glasses & decanter, the service was extremely professional. One item was out of stock but they rang me & offered a refund, ...
I have not yet received delivery of the purchased items and I emailed you last week regarding this matter but have had no reply. Please tell me when the items will be delivered or make me a complete...
Olvasson erről többet
Muhammed
Cooksmill
8 years ago
Hello, thanks for your honest feedback! We're very sorry you had an issue with your Cooksmill order and our service was not as expected. Our dispatch team has confirmed your order has been delivered. We have recently doubled our web team to ensure we can answer the growing number of customer emails we receive every day - we are sorry your email was left unanswered. We are working hard internally to ensure customer emails are answered swiftly moving forward. We look forward to you shopping with us again soon! Many Thanks Cooksmill Team
Megbízható vevő
8 years ago
I would just like to say that my problem has been resolved and the Cooksmill team were always very polite and professional in their dealings with me. I would buy from them again.
Vélemények a termékekről
Vásárlás dátuma: 30/09/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Cooksmill kereskedőről:
Item was left with neighbour, which was fine as I know and trust them but the item was not secure, partially open and when I picked it up it actually fell out of the box!
Vélemények a termékekről
Vásárlás dátuma: 10/12/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Cooksmill kereskedőről:
I think it was horrible, I ordered one type of candle holders they delivered a different one, the quality of their product was very disappointing what else can I say
Vásárlás dátuma: 07/12/2017
0
Megosztás
Megbízható vevő
8 years ago
I ordered few items from their website, I received all except one. I was told to wait 10 days for them to receive the item their supplier and dispatch it to me. This order was placed in mid November...
Olvasson erről többet
Vásárlás dátuma: 14/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Cooksmill kereskedőről:
The item I ordered turned out not to be in stock. This didn't stop them charging my card! It was left to me to chase up the order and then I found out they didn't have stock and couldn't get any....
Olvasson erről többet
Muhammed
Cooksmill
8 years ago
Hello, thanks for your honest feedback. We're so sorry you had an issue with your order and that it took 13 days to claim a refund from us - we have investigated this issue and can confirm your refund is complete. We have recently integrated a new stock system into our website that will ensure customers moving forward can't order items that are out of stock. We have also recruited more internal web staff to help with the increase in orders. We look forward to seeing you again soon. Many Thanks Cooksmill Team.
Megbízható vevő
8 years ago
It's good to see that the company is now acting on issues raised by customers. I'm sure they intend that their new systems and additional staffing will prevent disappointments in future.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.